Country Inn & Suites by Radisson, Grand Rapids Airport, MI

d breakfast was one of the worst that i have ever had at any chain's property.

The smell

The beds are very old. nothing

Nothing It was a mess.. tv didn't work microwave was missing, no one would answer at the front desk, pool area wasn't clean there were no towels, bed was broken. When I went to the front desk after spending 30 minutes trying to call with no answer they proceeded to tell me that there was nothing they could do about the issues I pointed out

changed room 4 times before we got one that worked

Pool clean Very nice stay.

The hotel grounds, public areas and rooms were super clean! The pool did not look clean. The hotel breakfast was pretty good, too.

Dirty underwear left in the room from previous people. Shower drain clogged.

Room 130am I had another person tried to enter into my room. The programed key they were given open the door. I had the security latch on so they could not enter. This was clearly a program at the desk in programming the key card. I exited in the am and the card given to me did not work when I returned. Had to have the desk reprogram the card. Room was clean, bed was comfortable.

The room was clean. Beds were comfortable. It was a good location for the venue I was attending and stores and restaurants. And it was right off the expressway. The pool was supposed to be heated it wasn't. There was clumps of grass in the pool. When I asked for pool towels for me and the others that was sharing the room. I was limited to how many. We had to share towels. But the worst was breakfast. The times for serving were great. But when attempting breakfast. It was what breakfast? There was barely, barely anything. Even a family of 7 attending and 5 were kids. There was nothing but some cereal for them to eat. Coffee was poor only 1 pot. No decaf. or hot water. Milk was spoiled or the container it was kept in was not washed. No waffles, no mix or maker plugged in. No eggs, sausage, or oatmeal. 2 plain bagels but no cream cheese. 4 pcs of white bread. There were only 3 biscuits and some nasty gravy. And lego my egos in a steam pan. Can you say soggy with no syrup. No juice. Just blank. I have never seen any breakfast like this before. Breakfast is 6-10:30 a.m. we went down at 9a.m. The hotel was not sold out either. I am a breakfast attendant for hotels. I wanted to cry at the disgrace for real. Had to go back to my room and door dash. Paying extra money I didn't have budgeted because it said breakfast included with my room rental.

Proximity to our business there Advertised breakfast at 6, went down at 7 and there was no food and coffee was from the day before.

The vending machines also didn't work.

We booked 2+ months in advance only to show up the night of our reservation to be told we were moved to another hotel 5 minutes away. Problem being we no longer got what we paid for. No hot breakfast. No indoor pool. Heck, we didn't even get our 2 queen beds... my daughters got stuck on a freaking pull out. Never been more disappointed. My girls were devastated on their cheerleading competition weekend.

Proximity to airport Breakfast wasn’t available in the morning.

The staff was excellent and very helpful This hotel is under renovation and isn’t fully operable. The room was nice but the beds were a little uncomfortable.

Nothing The whole motel was closed for Construction. Booking.com screwed up by letting us book and then forcing us to find a last minute substitution

I booked the motel and got a confirmation. I was going to be a late arrival after 11 pm. I got to the hotel and it was closed. There were large cardboard boxes everywhere and ladders all over the place and no cars. I had to find a hotel at almost midnight. I hope I don't get charged for my reservation at Country Inn.

Nothing Everything

I booked and prepaid for 2 rooms for a family event and arrived to discover the hotel closed for renovations! No one from the hotel contacted me to let me know the hotel had a catastrophic water pipe break closing it. Fortunately the hotel adjacent had vacancy and was able to honor our reservation. The communication was non existent and it was clear the renovation had been going on for a period of time and wasn’t close to being completed. Terrible, stressful experience!

Nothing Showed up to a closed hotel. Not open. Why do you offer a booking for a hotel that is closed for renovations. Refund asap.