Country Inn & Suites by Radisson, Grand Rapids Airport, MI

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Will stay again.

Excellent parking and friendly staff.

The cable was not connected to the TV when we arrived. I had to contact the front desk, although they did eventually get that fixed. Getting towels was another issue. I had to go to the front desk for pool towels and later went back because I needed clean towels for the room. I explained that the previous towels had been used at the pool, but I was told they could not give me any more towels. Eventually I was only given one size of towel and told there were no others available. On top of everything else, the vending machine took my $2 when I tried to purchase a water that was sold out. When I told the front desk, I was only given $1.75 back. Overall, the hotel had several maintenance, cleanliness, and customer service issues. The door not closing properly was especially concerning. I would not stay here again based on this experience.

Room was clean and priced well.

The 2nd shift staff wss helpful. Other than that it was horrible. The room smelled like urine, the housekeeper was rude, gave me dirty looks. The room was ajar upon check in, and the keys cards did not work even after they were redone by the front desk. The maintenance did come right away to put new screws in the door and level it. Then one of the cards worked. They were out of coffee creamer and did not make fresh coffee or hot water on 1st shift after the initial morning's. The eggs were all watery and once something ran out it wasn't replenished. If it wasn't for thr 2nd shift Front Desk Clerk, I would have had the most horrible experience at a hotel. I am a Front Desk Clerk, and I was so pissed at the way I was treated by the 1st shift staff. This owner needs to fire the entire 1st shift staff, especially the housekeeper! It is like a cartel took over the first shift staffing at this place. I left and booked a week elsewhere. Thank-you 2nd shift FD clerk for your help, I definitely appreciated that.

Elevator was out of service. Stairs were not swept during the 48 hours we stayed. Cleaning equipment was in the hallway continually but cleaning of common areas was minimal.

We showed up with my eight year-old son, the lobby smelled like marijuana and there were two men arguing and swearing at each other at the counter. We went up to the room and it was filthy. The floor was dirty, the couch had stains all over it, there were no blankets or pillows for the pullout couch, there is no toilet paper or soap in the bathroom. The guests next to us were blasting music and the hallway smell of marijuana. We are pretty laid-back, but we did not feel comfortable or safe with our son there because the facility seemed out of control and dirty.

Staff was kind and friendly. Breakfast was adequate. Dining area was small, tables needed attention. We had to take food back to our room to eat. Parking was free. Overall, we were pleased for our short overnight stay.

My only complaint would be the elevator not working and not being able to close the blackout blinds

We found multiple bed bugs and they are refusing to give me a refund! They’ve blocked my calls and won’t respond!

This place needs a serious facelift. A lot of areas that you can tell leak when it rains. The beds are comfy and I didn’t get any creepy crawler bites so I’ll take that as a victory.

The sleeping part of the room was clean but the bathroom was bad. mold in the shower, cracked sink, brown caulk around shower floor. Also mold around window on the inside. People were smoking outside the door where signs were posted no smoking. No one from staff said anything or told them to go to the right area ..Cigarette butts everywhere at the front enters. The breakfast was not good and the view of cigarette butts out the window all over was gross. Also the toilet did not flush right.

Staff was helpful

Not much.

1st room door didn’t lock 2nd room flooded

It was so nice and so clean. I had a swimming pool. I especially love that it had vegan product such as hair conditioner and shampoo.

This hotel was difficult to find. I had to call the local number after stopping at a gas station trying to get checked in by midnight (didn’t make it.). Room was clean. Went down for breakfast before 8:45a (stopped at 9:30a) and counted 7 individual creamers in the bowl. Guest asked for more creamer and was told there isn’t anymore. Not staying here anymore.

Never had our room cleaned for 3 days, begged for towels twice, never got any fresh towels for 3 days. The bathroom smelled like cat pee, had to leave the fan running constantly. No coffee available x2 days. Very disappointing to pay for a hotel room for 3 days and have crappy service.

We booked for 3 nights for a business trip. We were working at a festival with long hours. Not once was our room serviced even though we asked for it to be serviced. Imagine coming back to the hotel at 11pm with beds not made, trash overflowing and no fresh towels in your room for three nights. The hotel had no hand soap. They told us to use body wash. We had to buy toilet paper next door at the Meier Supermarket. Trash in our room was never emptied, no trash can in the hall way to even take care of it ourselves. We would have been more comfortable camping. When we asked for fresh towels at the front desk we got hand towels because they were out of bath towels. This is not a full service hotel. The front desk doesn’t answer the phone if there are issues and the overnight clerk doesn’t speak English. I spoke to a manager at checkout and not even an apology. DON’T STAY HERE!!!!!