TownePlace Suites by Marriott Grand Rapids Airport

Most uncomfortable hotel ever. Said it was a queen bed, it was a double in a suite? Makes no sense. Never again

Booked room hours away showed up they gave my room to sumbody else ruined our whole family trip

Good hotel in perspective

Comfy and spacious room

Employees were all very nice and helpful. King size bed room was a good size with a kitchenette setup. Good location

NA

Great place to stay in Grand Rapids. Near the airport. Breakfast included. Rooms were clean, staff was very friendly and helpful.

Close to airport and some shopping, clean and reasonable price.

The lady that made breakfast was nice. I reserved through Booking.com a room with two beds. We were given a suite with one bed and one sofa bed. The mattress was not very comfortable and the sofa bed was very uncomfortable. The lady that checked us in scolded me for using booking.com and said that it was there mistake to list it as a room with two beds. It was a disappointment for the price.

Great staff, clean rooms, shuttle was convenient

Our room was extremely small for us. We thought the TV was on the wrong wall. The bathroom door didn't clear the carpet and I don't think the door would open all the way. The bed would get in its way.

I have emailed the on‑site manager several times and have not received a single response. When I was physically at the hotel, I was able to get one incorrect charge corrected, but a separate charge from April 29th remains unresolved. As of today, it has been 11 weeks. When I attempted to address the issue in person, the manager gestured toward a stack of emails and stated she had multiple issues to deal with. She also blamed Expedia for the problem and suggested I should book directly with the hotel. Regardless of the booking channel, I expect accurate billing and timely resolution of errors. I have stayed at this hotel because I have been happy with the accommodations, but given my loyalty and the straightforward nature of the billing issue, I expected it to be handled efficiently. Instead, I feel that if I were not continually following up, the matter would simply be ignored.

Good

Exceptional

Nice.

Exceptional

I like everything Yall don't have a bar

Superb

Great stay. Staff was awesome.

Room was clean. Love the full size refrigerator. Room was spacious and great amenities