Embassy Suites by Hilton Grand Rapids Downtown,MI

Only possible negative was our room window looked out at a bldg wall about a few feet away.

It was great

Amazing hotel wonderful stay

Love the breakfast and happy hour Wish happy hour lasted later than 7pm.

The breakfast was delicious!

Overall a great place to stay

The hotel itself is very nice, but our $500 Saturday-night stay was chaotic and extremely disappointing. At check-in, we were assured our requested baby crib was already in the room. It wasn't, requiring another trip to the front desk. The sports bar was essentially the only place to eat. It was extremely loud, the food mediocre, and part of the lounge had been turned into a play area for four children while the adults sat drinking wine. The biggest problem was a children's hockey team that seemed to have free rein of the hotel. Kids ran through the hallways, monopolized the pool, and "the team" appeared to be staying in a room just three doors from our room. The running, yelling and noise continued throughout the night. Where was management? Hotels are entitled to host sports teams, but one group should never be allowed to take over the pool, hallways and guest floors at the expense of everyone else. Quiet hours and reasonable behavior need to be enforced. Our "river view" also meant listening to cars racing and screeching outside, while music and hotel noise continued into the early morning. We finally gave up trying to sleep at 5:30 a.m., ate breakfast and checked out by 8:00. For approximately $500 a night, guests should be able to expect basic order, use of the amenities and a decent night's sleep. Beautiful property, but very poorly controlled. Management needs to do much better.

Staff was helpful and friendly

Superb

Very good

Very good

Clean and quiet

Amazing place. Love that breakfast was included and very good! The complimentary drinks were nice too!

Exceptional

The bed could be a little bit more comfortable. Other than that great excellent hotel

The view of the river , the suites and the wonderful breakfast

Parking is way to expensive. If I stay there for 3 nights and pay over $1,000 I should have free parking!!

Beautiful view. Our room was very nice. The staff is friendly. Parking is way to expensive. If I stay there for 3 nights and pay over $1,000 I should have free parking!!

Superb