Holiday Inn Grand Rapids Downtown by IHG

Staff was great, room was clean, traffic was a little noisy, hot tub was filled with bubbles and smelled dirty, great Location. We would stay again.

Easy check in, nice staff, very clean!

Room was good. View was not worth the price. Overpriced due to events unfortunately. Nice easy walk to arena and downtown. Parking was super easy. Breakfast was very good at extra charge. My parents had insurance but still somehow lost what they paid for their first night, my dad had the flu and couldn't make the 3 hour drive the first night. Front desk was helpful and polite. Beds and bedding was very good.

The chicken wings in the onsite restaurant, Burger Theory, were undercooked and they were out of one of their three happy hour food specials. The location was good for downtown activities and events, but the cost was not a good value.

This Hotel is in the perfect location downtown. It is walking distance to alot of musemums and parks. The staff is very helpful and friendly. The hotel also have a resturant in it that provides breakfast, lunch and dinner with a cost.

My wife is in a wheelchair and we were very happy the pool lift was operational and the battery was charged. However there was a bit of confusion at the front desk when we asked about the battery, they are generally stored somewhere and only hooked up when needed, but they weren't sure where or how to get them. Luckily the maintenance guy got it squared away once they called him. They were really helpful and accommodating. Next time we go to GR we'll stay here.

Clean and well maintained. Staff was very helpful and friendly. Location was great also.

Everything was great for the price. It is in a great location, very clean, a well stocked market and friendly staff. It’s perfect for a quick trip.

Breakfast was not included although I thought it was. At $17 per person it was an ok meal. The room was clean and the staff was very nice. Enjoyed our stay.

Fantastic hotel and service. Love the room service breakfast

Nice place, was in a nice spot close to everything

Excellent location, pleasant and helpful staff, clean room.

It was clean, quiet and comfortable.

Room was very clean. Staff members were friendly and very helpful. Parking was great and shuttle driver was friendly and helpful. The restaurant within the hotel only had one cook and one waitress on duty. I know it was a Sunday night but the hotel was sold out due to there being a big concert that night and I feel the restaurant should be staffed accordingly. We were waiting to be seated for over 10 minutes and never saw a staff member so we walked in and sat at the bar, The bartender was friendly and very helpful. We ended up being able to grab a quick meal at the bar and get to our concert on time. I'm not sure that the restaurant has anything to do with the hotel but that was the only negative part of our stay.

Excellent service. Checked is in early. Free shuttle to downtown is convenient. Highly recommend if you are looking for quality and service rather than luxury. Cool location.

Everything was great we came for the Journey concert had free shuttle to venue

Everything was great including the shuttle that took us to and from the concert!

Didn’t have the time to check out all the amenities, so don’t feel I am able to give five stars on something I haven’t used.

The beds were amazing. Super comfortable. Everything is in walking distance.

The hotel is convinently located to get on and off 131 and there is a shuttle to the new music venue that was very convinent. The room was clean!