Hampton Inn & Suites Grand Rapids-Airport 28th St

Exceptional

We had a peaceful stay. We will come back.

It was somewhere to stay before our flight out TV would not work, light out, shower handle was loose, trash was not removed under counter at coffee maker and it was full, closet door was not closing..looks like it needed a punch list of work completed. The elevator was not working..

Rooms were very clean. Kudos to housekeeping! Bed was pretty comfortable. Close to shopping and restaurants. Quiet at night. Elevator not working in review on 7/11. Still not working 7/26. When asked, staff said they weren’t sure how long it had been out of service. Moldy bananas on breakfast. Attendant was present but clearly couldn’t care less. Outside of the building was dirty - spider webs and dirt on window sills outside breakfast area, dirty benches.

The elevator was out of service and there were no first floor rooms. So my husband that needs a walker was unable to stay. The worker at the desk said it was our responsibility to check the website.

Very convenient in distance to the airport. Nice shower. Comfortable bed. Elevator was not working but that was explained to us upon arrival and we could have cancelled our reservation free of charge. We were only there for an overnight so used the stairs. It was inconvenient but things happen.

Even though the elevator was out of service the staff made great effort to accommodate us(seniors) with room on first floor.

kept coming on and freezing me out. I notified the staff but they were unable to help.

Staff was very friendly. Room was clean. Decent breakfast. The bathroom sink was slow draining

The bathroom sink was slow draining

I loved my stay at the hotel. It was located back away from the main street which was a very quiet area. It seems to be a newer hotel and it was very well kept. The rooms were very spacious and clean. All the staff was very friendly and always greeted us with a smile. The breakfast had a nice selection to choose from. I really enjoyed talking with Brenda who worked in the breakfast area. I would definitely stay there again.

The room would not get cooler than 70°

Elevator was broken. Had to carry all luggage upstairs. Stairwell was dirty and smelled. Pool was dirty and pool area did not have air conditioning. Employee who checked me in was rude.

Beds weren't comfortable. Elevators were broken and we had a 3rd floor room.

Clean room. Nice breakfast. Beds weren't comfortable. Elevators were broken and we had a 3rd floor room.

We will stay again. Love the shuttle service. Everyone so friendly fly and helpful.

One of the rooms was not ready on time for check in.

Spacious rooms. Nice staff One of the rooms was not ready on time for check in.

Superb

Very nice Hampton Inn.