Residence Inn by Marriott Grand Rapids Airport

Clean room and great staff. They were extremely helpful and attentive. I love this chain of hotels and this type of accommodations (full Kitchen and new utensils).

Nice

The staff are friendly and kind. Enjoyed chatting with them.

Yes

Everything was perfect!

Very friendly and helpful staff.

The staff is awesome, especially Mario. Love that its close to restaurants.

Clean room & professional staff.

Great stay!! Check in was easy and of course Mario was amazing. 😊 the room was a good price for what you get. My sons loved the pool. No hot tub though. There was construction so the breakfast was rerouted but that was totally fine. Only thing that was a bummer was the breakfast wasn’t good at all. But other than that it was great!

The room was spotless and very nice. Everything you would need to cook for yourself. A tv in the sitting room and the bedroom. The king size bed was very comfortable. Definitely would stay again

Room was nice & kids had fun in the pool. I went downstairs at 6:45 am to find out if they would still serve breakfast, even though they had a frozen/exploded pipe situation in the room that it is normally served in. Obviously, that was not something they could control, but the young man working the front desk was friendly and helpful. The nice lady setting the food up let me know it would be served at 7am out of a different room.

Location Pool was cold and pool room had cold air blowing into it. Kids were disappointed. Also, breakfast was a mess

Clean, quiet well appointed rooms. Great staff.

The facilities it had, breakfast staff was super kind Front desk staff was rude

Friendly staff The pool and laundry room were closed due to renovations.

Room great everyone at front desk awesome

Mario at the Front Desk was wonderful and attentive. Room was clean and welcoming. Would definitely recommend

Desk attendant was great

The "24/7 airport shuttle" is not an actual shuttle service. They just order you an Uber, which some might find appealing. We had a car seat with us and were arriving at 12:30am, after the onsite rental car companies close. For these reasons, we specifically sought out a hotel with 24/7 airport shuttle service. The other issue is that no Ubers were available at that time of night so we waited in the cold before we were ultimately notified that there were none available. I ended up paying $50 for a Lyft to take us 4 miles. When I said something to the front desk, they told me to contact the general manager about getting reimbursed. They never bothered to respond to me. Other issues include no linens for the the pullout couch which delayed sleep by another 20 minutes, as well as the room being set to AC when it was 40 degrees outside. Finally, my wife skimmed the pool because there were several large clumps of hair floating in the water. She received a thank you from multiple guests. There are plenty of better options south of the airport. I would recommend staying at any of them. This place does not deserve your hard earned $$$. See photos for proof.

This is our 5th time staying at Residence inn. We really appreciate all of the staff. But Mario is so personable and friendly always greeting you.