Wyndham Garden Grand Rapids Airport

Nothing. We were unable to stay here. The hotel is closed. NO ONE reached out to us. We showed up for Cheer Competition weekend and found signs saying the hotel is closed. We were thankfully able to find another hotel with a room available.

Never attended The staff never informed me that my reservation was cancelled due to a previous fire that occurred and was very rude when I called to confirm my reservation

It was great!

No toiletries. No hairdryer. Could have been cleaned better. The room had water damage on the bathroom door

Staff was friendly and helpful when asking questions and checking in and the nice ladies who take care of the rooms Rooms do a great service. keeping it clean, Location was good. there was no neighbor room noise. That when we entered our room for first time it was very hot. A/C wasn't on. I turned on and left for a while. it was nice and cool but not cold per say after 3 hours. but comfortable. lobby and hallways were on warm side. it was 100-degree day out. Elevator seemed to have a weed smell every time we used it. So ended up using stairs.

My kids loves the pool Under my bed was dirty and the bathroom door looked trashy

availability it seemed very unkept. Messy hallways, elevator button lights didn't work, our room was not fully clean, there was blood or feces on the wall. the chairs in the breakfast area are disgusting, the muffins were hard as rocks, lids did not fit the coffee cups

Room was hot. Went to cool off and the air didn’t blow so it took entire stay to get cool. No remote couldn’t access tv. Air condition needed to BLOW out to cool room down

Good price breakfast could be better

I got there and they told me they didn’t have any more rooms despite me having made the reservations in advance The door was locked

The hotel was closed and didn't tell us we had to stay somewhere else - I would like to be refunded.

There was a fire at the hotel and we were not notified. We showed up to check in with ny two kids who were very excited to stay the night and swim in the pool, only to be let down. When i called the number for thr front desk they were not even slightly apologetic.

The hotel had been deemed unsafe due to a fire almost 3 weeks before we arrived. The hotel doors were locked, no one was there, and it was vacant. Very poor customer service to not notify us ahead of time. It cost us way more to find last-minute arrangements. Wyndham needs to do something to make this right.

Nothing Arrived at 3pm and found a sign that the facility was closed due to a fire. We had received no notice and had to find a another hotel. This is a HORRIBLE lack of service.

Came back at 1115. I was given a room in a corner on 2nd floor. Looked clean. Not sure if sheets were clean. There were stains on bottom sheet. People upstairs walked heavily on the floor ALL Night! I slept 4 hours 2am to 6am. Then I went to take a shower and the pull tab on the faucet to turn shower head on was missing. Hotel needs some updating. Am not convinced the bathroom floor had Been cleaned in a while.

Close to airport, great value. Bed was too hard for me.

Polite staff and clean building

Outdated

Room wasn’t clean They would not come clean the room

The front desk staff was great! The cleaning staff possibly need proper cleaning practices training. The location is great and they are updating a lot in the hotel but the cleaning is not good at all. The bedding looked mostly clean except for a large greasy looking stain and it smelled burnt and a faint smell of urine. 223