Residence Inn By Marriott Grand Rapids West

Very poor

Bad

We got into her room. We were not there five minutes we had to kill two bugs in the room. The floor was filthy. It was old. It looked like there was water damage to the walls in our room in the hallway. The hallways were filthy. The elevators were filthy. I cannot believe a Marriott would allow a hotel to look like that is one of the worst places I've ever stayed at and I would not recommend it. I don't even know why it's on Expedia.

Dated, air conditioner sounds like a semi..

This place was absolutely a dream! Every single staff person we encountered was friendly and helpful. The breakfast was to die for! Bacon, sausage, bagels, yogurt and delicious coffee. The room was large and airy with plenty of towels. We will stay here any time we go see our Grandchildren!

Very nice and clean

Breakfast was great. Loved the location and the amenities.

Exceptional

The front desk was extremely rude and unhelpful and the room I received had an AC unit that didn’t work

The staff was very friendly. The shelf in the bathroom was broke so we couldn't put anything on it. Shower curtain wouldn't stay close because the rod was broke. We found the maids dust rag under one of our pillows.

The shelf in the bathroom was broke so we couldn't put anything on it. Shower curtain wouldn't stay close because the rod was broke. We found the maids dust rag under one of our pillows.

We loved the small amenities such as free cookies. She gave us bottles of water and a small bag of treats. The hotel is outdated but felt clean. Rooms also provided more bottles of water. Very much appreciated! Hotel was convenient from the airport and areas restaurants.

The only complaint I have is the beds are pretty hard and the pillows are very flat, no fluff to them anymore. Besides that it would be a 5 star!

The ladies at the front desk are helpful and accommodating. It was VERY hot during our stay and the hotel was having issues with the A/C, which was not their fault, and due to the 4th, it took a little while to get service out, but they provided us with a fan, which was much appreciated. The room was welcoming, the bed provided a comfortable place to sleep and the living room had an L-shaped sofa with a tray table. In addition, all rooms have fully stocked kitchen facilities. The pool was clean and refreshing. The area was safe and had restaurants in walking distance. The highlight of the stay, however, took place in the breakfast area. Steven, who is in charge, takes pride in providing a fresh variety of foods each morning. It is one of the best hotel breakfast buffets we've ever experienced. Kudos to him.

Very good

Staff, Breakfast, bed Very dated room, carpet looked unclean and was ripped and taped up with black duck tape, furniture was torn. fabric and in need of cleaning/replacing.

Location, breakfast and convenience Property in poor shape.

The hotel could use some updating. While the main aspects of the room was clean, there were some areas in the kitchen and on the floor that need attention. The hotel served its purpose for what we needed and that was good. Breakfast was good during our stay as well. The staff was very kind and helpful when we needed them.

Exceptional

The room was very nice. Lov3d the kitchen had everything you need. The poop was excellent. The AC unit ran non stop in the bedroom. I couldn't sleep.