Residence Inn By Marriott Grand Rapids West

The hotel could use some updating. While the main aspects of the room was clean, there were some areas in the kitchen and on the floor that need attention. The hotel served its purpose for what we needed and that was good. Breakfast was good during our stay as well. The staff was very kind and helpful when we needed them.

Friendly service, great breakfast and quiet hotel. The only problem was that the air conditioner was a bit loud when it went on and off. Luckily, the hotel was cool enough that we were able to turn it off. I would stay there again!

Room had a damaged lamp (electrical hazard) and wrinkled up carpet. Lighting was really dim even with all lamps on, esp in the kitchen. Microwave turntable didn’t turn. So maintenance and upkeep could be better. But the bed was comfortable, staff was very friendly and helpful, breakfast was good (eggs and hot meat always available as well other foods). Had a huge heat wave, so didn’t use the pool deck much because of heat/sun concerns. But lots of families were using it, as well as the grill-out area. Excellent location for getting out to regional bike trails.

N/A The hotel cancelled my room without notice. I received no communication until I showed up to check in. There was bugs in the rooms and the pool was so nasty that all of my family ended up getting sick.

Superb

The staff was very friendly. Breakfast was a good verity. the only down side was we had issues with our bathroom door. the staff was right on it. However we were locked out of the bathroom in the middle of the night. So we had to use the lobby bathroom. I thought they might offer a discount of some kind on our room but they didn't

Exceptional

Everything was just great and good location

Location was close to a lot. Staff was very friendly and accommodating. Room was clean. I know we were in Michigan but the smell of weed 24/7 was a little irritating.

Good location Old facility, poor cleaning of common areas, like guests washroom downstairs, lifts etc

We had a invasion of ants in our room.

The room was adequately sized, and the breakfast was enjoyable. The room was not serviced during our stay, and it felt cramped because it contained too much furniture.

Clean but showing wear and tear.

Disappointing

The night staff was very helpful, internet was down and she did what she could as far as checking us in but the following morning the staff started calling our room at 7:45 a.m to check us in for the following night. We had been up the night before due to a medical issue in our family, and felt the phone call could’ve waited until later? They then called us back at 8:45 and I asked them, “Do you really need to call this early?” and she completely ignored my comment. The hotel itself needs some updates, the room was clean, the bed was pretty hard though, the breakfast was great. The hotel is close to mall, restaurants…which is nice!

Thirtd time Ive stayed with you. Toilets back up each and every time. You severly need to upgrade your plumbing system

Good breakfast-helpful staff Thirtd time Ive stayed with you. Toilets back up each and every time. You severly need to upgrade your plumbing system

We could have our digs with us Trash wasn't cleaned from the room, carpet looked like waves and needed to be replaced.

Trash wasn't cleaned from the room, carpet looked like waves and needed to be replaced.

Large room. Clean but carpet needed to be replaced.