Springhill Suites Grand Rapids West

Exceptional

Everything is as very clean. This location is very close to lots of different eating and shopping options. I love the set up of the room as well.

Loved our stay, the hotel was very nice, very clean. Just a word of warning if you are thinking of charging your EV. Don’t do it. Over $1/kWh with ridiculous hourly fees that they don’t note on the ChargePoint app.

Superb

Good location, clean, courteous staff, quiet rooms, good breakfast. Excellent price!!! Not a fan of sliding bathroom door and bathroom door being so close to beds. Would prefer breakfast hours until 10:00 when on vacation. Keys did not work on 1st attempt. Worked fine after being reprogrammed.

The front desk staff was great and very accomodating.

Limited housekeeping is ok but replenishing the coffee pods and providing clean water glasses when they did come in is necessary for a longer stay guest. And no safe in the room???

Breakfast was poor for a Marriot hotel

Nature around good location

Exceptional

Staff was helpful with the loud noises from the 2nd floor. Lots of traffic so breakfast was not something I was interested in with that many people being rude and inconsiderate.

We got to the hotel at roughly 8pm. Mind you, check in was at 3pm. Our room was completely trashed... Garbage everywhere, dirty bedsheets, absolutely filthy!!! I went to talk to the front desk staff (Mohammad) and he was the least bit helpful. He wouldn’t call his managers because he said he had to text them instead. We told him we were in a rush as we had a concert to be to. We asked if our room could be cleaned by the time we got back, he told us no there was no one avaliable to clean it. We asked if we could get a different room, he told us no there were none available. He also told us we couldn’t get a refund because it was a weekend and it has to go through the managers. We waited nearly a half hour at the hotel before we heard anything about what was going on with our hotel room. They ended up saying they would have someone come in to clean it but we had to wait until 11:00pm. There was no parking by the time we got back. There were no clean towels in the pool room. Overall terrible experience.

Superb

Very nice and super clean! Friendly and helpful staff

Friendly and helpful staff?

Great hotel, room had left over trash but overall comfortable .

Exceptional

Clean and quiet I can’t eat eggs so breakfast was ok.

Very good

Superb