Hampton Inn & Suites Hammond

We stayed one night at the Hampton Inn, and unfortunately the HVAC unit in our room was noisy and would not shut off. The hotel was full, so they could not move us to another room, and maintenance was unavailable. We had to deal with the noise all night, which made for an uncomfortable stay.

Bad

Superb

Staff was nice & room was great...

Staff was great needed more towels, and bottled water in the room

The place was very uncomfortable, very dirty. The floor in both elevators are damaged and broken. The carpet getting out of the elevator was so dirty that I wanted to turnaround and leave. In the room the dirt continued through the carpet and there was mold in the shower. I will not return at the hotel. I ashamed, because I’ve been a Hilton Honor since 2017 and once a diamond member for years. I expect better from Hilton. We stayed in room 409, please take care of the mold.

Great location. Room was dirty and microwave was full of food from last tenant, and room wasn't ready at check in time had to wait an hour. Room was 87° on a hot day with the AC turned off before check in. Work out room everything was broken and missing-worthless! Breakfast was sub par, fake eggs, cold sausage, dirty counters.... stayed 4 days, was only given one days worth of towels, was told they couldn't give me any more because they didn't have any. Woke in the morning to find batteries dead in thermostat and room hot, went and got new batteries from front counter, installed batteries and left to go to eat. Came back to my room to find two people inside from the maintenance dept. Putting new batteries in the thermostat I already changed batteries in that front counter gave me!! Room had all my personal things in it, was never told anyone would be accessing my room during the stay and I never asked anyone to come fix anything!!

The housekeeping service was particularly concerning. The shower floor was dirty, black mold was present, and wash tags were left in the shower. Rooms were poorly cleaned and serviced inconsistently. Housekeeping supervisor Sandra was rude and confrontational, lacking the necessary skills for a guest-facing role. Additionally, while Brenda in the kitchen area was nice and helpful, the breakfast food quality was poor, consisting mostly of processed microwave items with no healthy options. On a positive note, I would like to recognize Maurice, Kenneth, and Brenda for being consistently pleasant and helpful throughout my stay. However, Sandra needs significant improvement in her attitude and guest relations management. Based on this experience, I would recommend the Munster location instead, where the staff and housekeeping standards are much higher. I hope you will address these issues with your team.

Convenient to where we were going. I booked my reservation well over a month in advance or a king size bed. When I got there, they told me they gave her them away and we got two queens. The sales person did discount our room.

I booked my reservation well over a month in advance or a king size bed. When I got there, they told me they gave her them away and we got two queens. The sales person did discount our room.

plan well

Bad

Enjoyed the stay.

One bed was missing a bottom sheet.

The only issue we really had was the microwave in the room smelled really bad

Great experience all the way around!! Staff was very accommodating for the things I asked them to do.

I had a good overnight stay! The shower curtain in the bathroom did smell a bit like urine though but otherwise it was a good experience.

I have stayed here before but unfourtunalty the hotel is not being very well maintained. The ac was very loud, it smelled musty and there was mold in the shower.

Staff was great, the only thing I didn't like, is that they didn't collect the trash

Room was very clean, location was great, breakfast was wonderful and fresh. I enjoyed the fact they served different food from the first day also customer service rep ( Kenneth) reached out to me thru text each day checking to see if everything was okay . I highly recommend this location. I TRULY love the scent of the hand soap. Would love to have some mailed to me. It smells sooo good!!! No complaints..