Americas Best Value Inn & Suites Helena

Holes in the wall. Half filled cup only something on the counter. No cover on smoke alarm. No cover on fan i. Bathroom.

The air conditioner/heating system was so filthy and stunk, so we had to turn it off. The room appears to not have been painted in past 20 years. Bedspread was probably that old as well. The plug in that bathroom does not operate. Only saving grace was that the sheets and towels were clean.

The room was clean and the desk clerk was nice. The front door was hard to open, safety latch was broken, bathroom power outlet was not working.

When we arrived, I tried running my card to pay and they said that I did not pay, even though I literally had the money on the card. I called my bank and they confirmed that the funds were pending and out. Receptionist insisted it was not paid and said that if we wanted to stay, we could pay cash for one night and the rest will go through the next day. He had made it a point to say, "you're safe, you don't have to worry, you drove so long" making us uncomfortable. We decided to leave to get other accommodations. I did get the hold from the hotel off and get my money back. Still not sure how much I would want to go back as I didn't feel safe in the area, and it looked different from the photos.

Trash cans were full everywhere with additional trash all over the walkways. Room was a dive, under the beds never cleaned, found soda can and a bunch of old garbage, mattresses were old, stained and smelled horrible. Sheets had hair on them, deadbolt was the only working lock on door, no lock on bathroom door, shower had mold in seams, toilet was the only clean thing in the room. Avoid like the plague. Not worth saving $20 on a better hotel.

The bed was comfortable and the sheets were clean but the pillow cases had stains on them.

Demasiado mal olor es horrible no descansamos bien por el olor tan feo que tenía la recámara olor de alcantarilla a cigarrillos demasiada mal experiencia

The towels and sheets were clean. The front desk attendant was friendly.

The AC/Heat unit vents were filthy, we requested the cleam and housekeeping did a satisfactory job. Community track receptacles were overflowing from the time we arrived! The room itself was clean with exception of the AC/Heat unit.

initially the room had a smell like smokimg had occurred but became less noticable

This hotel is disgusting

The pillows are brown and look to be very old and stained. The room smells with bugs all over the place.

Inside room… lumpy floor? Appeared dark and unclean. Black mold on bathrm wall but shower and sink were clean. Bed was swayed in middle But ok for one person. Sheets were clean. Won't stay again.

The room were given had a broken door that anyone could have easily gotten in to. We complained to the manager who told us another room was not available and that we’d have to call Expedia for a refund. While one of us was messaging with Expedia, another person in our party called to make reservations an hour away as it was late and the town was booked up. Then Expedia called the hotel and the manager said a room was now available. So now neither party wants to refund our money. The worst situation!! Don’t ever book here.

Outside trash full and not emptied. Rooms need a coat of paint. Hole in bathroom where exhaust fan was. Pubic hairs in shower. Window seals are filthy. Frig had ice built up and needs defrosted. Would not recommend.

Actually it was so bad we went to a different hotel. Puddles of water on floor, supposedly for leaking air conditioner. It was a dive. Should be deleted from your listing.

The check in went well, the bed sheets had stains, when we showed this to the staff, they did remake the bed with clean unstained sheets.

My first room smelled like smoke. I asked for a new room, and I'm pretty sure they went to another room, sprayed it with febreeze, then told me to go there. It still smelled like smoke. So I asked for a refund and left😂

The room stank like stale cigarettes like an old smoked in pub, the bathroom floor has a stain of something right in front of the toilet, and the carpet which was very old had multiple stains throughout. Again, it was not a good experience and I highly recommend avoiding this one.

very dirty