Polynesian Residences Waikiki Beach

Alot of the things you could do were walkable, did not need a car. The staff were all very friendly! Beds could've been a little less firm.

Exceptional

Thank you for the nice staff with a full of kindness

Centrally located, very clean, and wonderful staff.

Staff was very warm and welcoming. Very good with providing ADA accommodations for my mom. The stove top in the room was perfect size for quick meals, avoiding having to eat out every meal, every day. Location is very convenient, close but not too close to all the Hussle and Bussel of Waikiki.

We ended up arriving in the middle of the night due to a delayed flight. The girl at the front desk was friendly. She did inform me that our king bed room that we booked was not available, so they would not charge us the $20 resort fee. The beds were comfortable and there was a balcony to enjoy coffee in the morning.

Exceptional

Ill happy to stay there again when I visit honolulu. Great price chill stay.

The location, balcony, and room was nice! The smell of the bathroom was weird, it had different smell.

BATHROOM WAS NICE TV WAS BROKEN AND OLD

Exceptional

Passable

Room was clean. Wish the towels were larger. Convenient to Waikiki beach.

I chose to stay at your establishment once again because of my wonderful experience when I stayed there in 2018. I was extremely impressed with everything about it, the fantastic renovation from an apartment building to a beautiful boutique hotel, the aromatic apricot scent when you enter the lobby, the cleanliness of the establishment everyday from inside the room to outside area like the hallways and stairwells, the friendliness of the staff, the constant supplies of amenities. We never had to ask much for anything because everything was provided. I have returned to Oahu many times after 2018 and have tried other hotels and this year I decided to return to Polynesian Residence given the price was reasonable and my positive past experience. Unfortunately I have to say it was quite disappointing. The boutique hotel I once knew in 2018 no longer exist. The establishment has not been well maintained. For instance, the walls are dirty, countertops are dusty, the glass tables, mirrors and glass windows/doors are stained & dirty, the carpet is in desperate need of vacuuming in the room, hallways, & stairwells, furnitures are extremely chipped and missing doors, the bedding had stains, and the towels are frayed, thinning, and stained. The good thing about this hotel is the staff, they are kind, friendly and helpful. It is sad that the maintenance is rather poor given that this hotel has such great potential with its great location. Thank you!

Very good

A lovely stay sadly cut short to no fault of the hotel but still enjoyed our short stayover. Great location and great amenities. Staff very helpful and beds extremely comfortable. Would recommend.

Very good

Water was out for better part of my only full day there, they gave me my resort fee of 2o dollars back and that was it. Horrible hotel, never stay here

Poor

Exceptional