Sheraton Princess Kaiulani Waikiki Beach

The View from the 22nd floor was amazing

I booked a small 1 bed studio through Expedia here and was super excited. When I first got into my small studio it was nothing like the photos. It was old, smelly, TINY, and nasty. I went down there and asked for an upgrade (I had to pay 800$ for it). I was then moved to a nicer studio room and it was closer to the photos. After 1 night the A/C unit started leaking everywhere and the roof was covered in water. As any normal person I went downstairs and told em I want an upgrade. I paid 800$ for a bad room. This is where the staff was great. They moved me to a renovated beach view (that I had to pay a small extra amount for, because “they were full”) but nonetheless it was a small amount. The renovated room was another world. Clean, massive bed, very big room. It was great. The elevator up is slow as heck as there are only 2, but it’s worth the great room. Would go again, just only a renovated room. That was terrible. Recommend it, just get a good room

Great visit!

perfect location, clean, spacious

This was a fantastic hotel! Staff was super nice and rooms were clean! Very close to everything Waikiki! Would stay here again when in Honolulu!

Love overall everything at this hotel

It was within walking distance to dinning, shopping, everything!

It was close to everything.

Possible termites? Got bit day one and everyday I was there.

Rooms are a bit small but staff is excellent and the location is great

Everything good

Hotel was okay, close to the beach, good breakfast but only for two and we are family of three.

Everthing was amazing

Location, staff and view were all excellent. Would stay again.

Great resort for families!

Great hotel! Beautiful view! Loved the staff. We even got a little anniversary gift.

Room has a coffee maker, hairdryer, frig and safe. There are no toiletries like cotton swabs, razors, shower caps ... just a bar of soap and the shampoo, conditioner & body wash attached to the wall - had a musky woodsy scent - not my favorite. We have Bonvoy Gold and Hotels.com Platinum and got Zero upgrades bc they said they were fully booked. I looked on hotels.com and could book the upgraded room for the exact dates I needed. Basicly they don't want to give you an upgrade. I asked for a microwave and they wanted to charge me $25 for the week. I asked if they would comp it since I didn't get any upgrades. The lady at the front desk said no. I had 4 rooms for 5 nights and come back to this hotel every year for a family reunion. After I told them I probably wouldn't return - the front desk called and said the manager said she'd comp the microwave. The nice thing is that with Bonvoy Gold you can borrow beach chairs to use. The pool hours are like 8am to 7pm, not long enough. The only amenity we used was the lei making. It's a $40 a night charge for amenities so I wish we had used more. I wish this was included in the hotels.com price. We were on the 12th floor with a partial ocean view and could hear the airconditioning units on the surrounding buildings on the balcony - so we rarely enjoyed the balcony

Do not expect valet parking. They only have self park in a garage they share with another hotel. We were lucky to get a space after driving around a completely full garage several times. No idea where we could have parked otherwise in Waikiki! No elevator that is easily accessed or even found. We had to lug luggage down 3 flights of stairs. Going up was worse, I had to leave my husband with the luggage, climb the steep fairly dirty stairs and then drive down, illegally double park to get him and luggage inside.

Good

Very friendly staff. Great location. Highly recommend it!