Extended Stay America Suites Houston IAH Airport

Everything was just overall great

Was very clean here at this place

We never recieved a remote that operated the TV out of our 5 night stay. There were bugs in the room. It took 3 days ro recieve kitchen equipment that was dirty and the tephlon was extremly pealed and pealing from the pans. Our outdated A/C unit didn't maintain cooler temperatures yet they said our A/C was fine. We also didn't recieve a coffee pot in our room the entire stay. Please tell me why they lock up the lobby trash can. Worst stay ever!!!

The pool had not been cleaned and was out of use for the whole time which was a bit disappointing but did not end up bothering me too much because the gym was available. The breakfast-to-go options could have been replenished more often. There was no hot water and a kettle was not listed as an available additional option. I managed to adapt without too much inconvenience.

Clean room pools

The staff was very nice but the rooms weren't as pictured and not very clean. There was debris on the floor, toilet not fully cleaned. Hair on toilet and in shower. I was fortunate to be only staying for 1 night or else I would have left.

The young lady at the front desk who was professional and kind I could not stay because as soon as I had take the elevator to the 3rd floor, the awful smell of marijuana was present throughout the hallway. I tried 2 rooms and they both were the same with drawers missing from the 2nd room; disappointing.

Terrible experience, I would not recommend this hotel to anyone else.

I refuse to stay there cause the staff was horrible

Clean rooms nice staff

Worst hotel i stay in my life Thy are Scammer ..i book room with 2 bed but thy give me room with one bed only and refuses to refund my money which i pay for 2 beds ...

Clean room easy accessible to airport and shopping

Staff was friendly

Clean rooms good staff nice guest

There was two workers that went completely out of their way to make sure that I had everything I needed and that must say there was perfect and that was I am one was named Bree and I believe the other one was. I hope I get a ride it’s Maggie or Megan but she works at night. The brew works in the day and I just wanted to say they were wonderful.

The size of room and kitchenette slamming doors and high noise level from Beltway

The closeness to the airport. Nothing

Close by the airport Dirty, roaches and bad smells

We stay 2 nights with my 4little ones. Everything was OK except second night 3am smoke alarm auto triggered ( not sure if it was a defect or someone was smoking near by which might cause)

Front desk has teenagers loitering playing loud rap music outside of entrance. Door handle was not attached to bathroom door, vents on ceiling were all rusted out.