Holiday Inn Express & Suites Houston IAH - Beltway 8 by IHG

Clean room, very helpful staff and free shuttle service to the airport.

They always take care of us

N/a.

Had to pay for my Uber to go to the property

MOLD- and lots of it. pool was closed and full of algae, they had 0 blankets for the sofa bed (all they could offer us was sheets). ice water in lobby was never refilled in the 3 days we stayed. location feels unsafe. breakfast was just not up to standard

NA

Great location with a good breakfast; the room was large and impeccably clean; we live a considerable distance from the airport so we will likely stay here again when we have an early morning flight The carpet was dated and stained but everything was very clean

The biggest issue however, was the customer service. Within 15 minutes of checking in and getting to our room we realized there was literally construction going on in the room across from us. The works literally had the door propped open at 9:00 pm, and we could see the work going on inside. We returned to the front desk to request a different room because we were unhappy with the one we were assigned. The front desk agent told us there were no other rooms available. Instead of offering any alternative solution or attempting to accommodate us, his only suggestion was that we check out even though we had just checked in. To make matters worse, he informed us that he could not issue a refund and that we would have to wait until the following morning to speak with management. We were essentially left with no reasonable options and no willingness from the staff to help resolve the situation. Customer service is often what makes the difference when problems arise, and unfortunately, this hotel fell far short. Between the construction, the lack of transparency, and the poor handling of our concerns, this was a very frustrating experience.

Pool Was filthy and unusable

Pool was not available. 6 grand kids were very disappointed!

The price was very reasonable. The location was near IAH. The breakfast was very large and varied and maintained well. The beds were comfortable, and the AC worked well. There seemed to be many small maintenance issues that were not being addressed. A beeping elevator awoke me at 5am and kept beeping all morning. My keycard became disabled at some point during the second day and I had to return to the front desk to have it reset. The swimming pool was green and unusable. The maids were pleasant and efficient, and our rooms seemed quite clean although in need of some repairs.

Clean and nice breakfast included.

Clean

The beds were comfortable and lighting was great in the room. However, the shower had a foul smell when the water was on. The ice machine on the 3rd level was not working. The pool was not operational- the front desk claimed it was under maintenance but no maintenance was being done to it. Thwy sis accommodate us at the neighbors hotel where their pool was functioning. It wasa huge inconvenience! The neighboring stated it has months since this hotel has had the pool down.

All Excellent

Very nice

The room wasn’t to clean you could see dust on all the corners and the room it self had a bad smell The pool was closed and I was looking forward to it cause I had my granddaughter

NA

The complimentary items and the staff room was very clean!

Nothing Was all grows up looked abandoned unclean I didn’t even stay there so that was a waste of of money