Holiday Inn Express & Suites Houston - Memorial City Centre by IHG

Had an excellent stay at the Holiday Inn Express & suites hotel. The staff was always willing to help. My room was spotless, comfortable, and the overall atmosphere was relaxing. The location was convenient, and every part of my experience exceeded my expectations. I would definitely stay here again and highly recommend it to anyone visiting the area.

Staff very pleasant and great breakfast. Clean room,

Loved it will book again when in Houston!

Change bedding sheets every day

Visited from out of town. Everything was nice. Would stay again.

Excellent! The service is excellent. The room is very clean.

Clean room great service

Clean room

Clean quiet and good location

La locación excelente de fácil acceso y buen desayuno. La gerente y algunos trabajadores fueron muy amables, eficientes en su trabajo. Con excepción de la MANAGER DE LIMPIEZA Elizabeth. Me hizo pasar una MUY MALA EXPERIENCIA. No autorizaba el personal de aseo para la LIMPIEZA de la habitación, con un trato poco profesional. Por lo tanto cambió mi perspectiva hacia el hotel y no fue agradable mi estadía. Decidí hacer una extensión para estar mas tiempo en hotel relajarme no para estar en medio de la suciedad. Gracias a todo el personal por su servicio.

Amo llegar ahi siempre

Mhm

The ac worked great. The staff was very friendly. The rooms are spacious and clean.

Quiet also clean and safe place to stay,with the family

When I got there the underside of the toilet had someone’s pubes on it. And the day I am checking out, I am interrupted in my shower by banging on the door. I look out and no one is there. I open the door and a member of the staff is yelling down the hall about checkout at 11 am. I am an IHG rewards member and had already called that morning at 8 am informing them I would be checking out late at 2 pm, so I thought maybe there was a mistake. I opened the door in my towel to see if it was an emergency. I told her i’m checking out at 2 pm and she rudely said I need to call the front desk. I told her I already called and (rudely again) she said that I need to call again because they didn’t put it on her list. At this point I was upset because she was essentially telling me I am lying, when I made sure to wake up at 8 am to communicate with the staff about my checkout time. After she told me I need to do something that I had already made sure to do, I asked her for her name and she walked away, i continued to ask her for her name and she completely ignored me and tried to go into a room to hide. I waited patiently and calmly asked for her name repeatedly after she left the room. I recorded her walking away from me as I asked. I thought maybe she only spoke spanish so I said ‘hola’ and received no response. I brought this up with the front desk and they were very apologetic and informed me to call and file a report. This employee made my stay unpleasant and I left my trip irritated

Excellent

Nice property

Roach crawling in bathroom & stains all over the flat and fitted sheet.

Had good experience staying there for one night

The staff were very polite and friendly, my only complaint is that the room could’ve been cleaned a little better. There was soap stains on the wall and poop stains on the toilet left from previous guest. As well as crumbs on the lounge chair.