The Westin Houston, Memorial City

Our room was exactly what you hope for after a long day—spotlessly clean, beautifully maintained, and incredibly comfortable. The Heavenly Bed absolutely lives up to its reputation. The room was peaceful despite being in one of Houston's busiest areas, and every detail felt thoughtfully designed. The location is another huge advantage. Being connected to Memorial City Mall made everything effortless. Whether we wanted coffee, dinner, shopping, or simply a walk without battling Houston traffic, it was all just steps away. The rooftop pool was a relaxing bonus, and the fitness center was clean and well-equipped. What impressed me most was the consistency. Every employee we encountered, from the front desk to housekeeping, made us feel genuinely welcome. Great hotels aren't just about beautiful buildings—they're about the people, and this team delivered. The only minor downside is that parking adds to the overall cost of the stay, but that's common for hotels of this caliber and certainly didn't diminish our experience.

Hands down the best stay at any hotel ever. From the staff to the security features to the available amenities.. Houston’s best stay

Room was clean , beds were uncomfortable .. there is nothing in the bathroom to hang towels or wash cloth to dry .

Very nice politeness and clean and very relaxing

It’s a great hotel. Very clean room and really good staff.

self-parking lot of space

Great experience overall. Clean, friendly and helpful staff

Great

THE RESTAURANT HAD HORRIBLE SERVICE. WE WAITED TO LONG TO BE SERVED.

Clean room, friendly staff, parking clean

Cleaner The parking elevators were confusing

Location and bar area The price of parking

Very clean, friendly service, awesome food options, nice snack shop that is 24/7 and a very comfortable bed.

Great location! Friendly and attentive staff.

Location, cleanliness Pillows were not as luxurious as I would expect for the quality of the hotel

Location excellent

Clean, updated rooms. Comfy beds. Friendly staff. Great location. What else could you ask for?

Clean room, nice staff and pool (cold) and nice location

The room was nice, the price was steep and I only paid that amount because at the time of payment the site said it was going to get upgraded, upon arrival the front desk didn’t upgrade the room. They lied and said someone checked out late instead of telling the truth, which was they didn’t want to upgrade me because they sold the room at a higher price. I don’t like to be lied to so I will never use this site or a Westin hotel again.

Exceptional front desk staff, great ambience, helpful front desk officers.....helped with early check-in; understanding valet officers, generally active, a sign of good service Cleanliness