InTown Suites Extended Stay Houston TX - IAH Airport

Proximity to IAH. THE ENTIRE PLACE WAS VERY DIRTY. THE CARPETS WERE BADLY STAINED THE FLOOR LEADING TO THE BACK NEEDED TO BE SCRUBBED AND SANITIZED. OH MY GOODNESS, THE ROACHES SHARED MY ROOM WITHOUT SHARING MY RENT. OUCH! I DIDN'T KNOW ROACHES COULD FLY.. DURING MY TWO WEEKS STAY, ROOM WAS CLEANED ONCE ONLY. EVEN WITH THAT, DISINFECTANT WAS NOT USED. AT LEAST, I DIDN'T SMELL ITS FRESHNESS. THE DAY I MOVED IN, A USED, RUMPLED TOILET PAPER WAS UNDER THE BED. GAVE ME CHILLS! TOILET BOWL HAD RED STAIN RUNNING DOWN ON THE LEFT SIDE. PLEASE, INSTALL GRAB BARS IN THE TUBS, ESP. FOR SENIORS. FRIDGE IS OLD. THE YOUNG MALE AND FEMALE AT THE RECEPTION ARE OVERWORKED. TWO RECEPTIONISTS MANNING THE ENTIRE FACILITY 24/7. THAT IS A SERIOUS SLIGHT AND DISRESPECT OF FEE-PAYING GUESTS. DO NOT TREAT GUESTS LIKE THAT. MY EXPERIENCE IS BAD FOR BUSINESS THAT SEEKS TO LAST LONG.

Mainly the staff is great with their customer service and the people who live or stay here are nice people

The location The noise

Superb

I didn’t even stay because of how crappy the place was.

Bad

Exceptional

Superb

Nothing So unclean smells like crack shit and cigarettes elevators don’t work people hanging on the stairs drinking beer smoking weed and cigarettes

DIVINE SHINE DIVINE PROTECTION

DIVINE SHINE DIVINE PROTECTION

Good area

The price Elevator didn't work and my family had to climb 3 flights of stairs and first room was horrible thankfully I got to look before I paid.

Elevator didn't work and my family had to climb 3 flights of stairs and first room was horrible thankfully I got to look before I paid.

Very good

The staff was very VERY rude from the first encounter the property felt very very VERY unsafe.....WORST EXPERIENCE EVER.

Bad

The Manager and Housekeeping are very nice and they will help you anyway they can I will recommend this hotel to my friends and family and are very Friendly Everything I like I have no complaints

Bad

“Hotel” had awful smell of mold & mildew adding to my daughters breathing issues. I had to provide my own towels and toilet paper and the room was very damaged (sink doors falling off/ ripped off) fire detectors didn’t work either.