Holiday Inn Indianapolis Downtown by IHG

The person that was trying to check us in was having a problem with Travelocity check-in. She answered the phone in the middle of my check-in with someone about where to eat for almost 10min. I had to ask another employee to complete my check-in. From start to finish it took around 30min to finally get it all done. Training issues!

Property was nearby restaurants and convention center

Clean room. Fresh towels daily. Parking in self part is $25/day.

parking was $25 nightly!

We arrived an hour after our check in and were given our room keys, when we got to our room, the beds were not made and carpet was dirty. 2 hours past our check out time we had clean sheets. Pictures also showed a hot tub, clearly an old picture because we found it filled with concrete. Breakfast was also a crazy deal, we got down there around 9:20 and just about everything was gone and they were not refilling even though breakfast didn’t end until 10. I have to say we will pick a different place to stay next time we are in Indy.

The facility was rundown and did not feel or smell clean. The hallways and elevators were so hot! The worst part was my room... it was not clean, the shower had hair in it unfolded towels and the shower curtain was filthy, green snot and soap scum (I hope it was soap) on it. The shower head leaked down the wall while in use, and it was obvious there was a leak when it was not in use, wall swollen and discolored.

Parking was convenient. The room was a decent size. It was a great view of Lucas Oil. It would have been better if the windows were clean. The bathroom was filthy.

Hotel was very clean, and felt safe. Reasonable parking for $25 per night in garage next door. Super easy walk to and from Everwise Amphitheater and Gainbridge Fieldhouse. Directly next door to Lucas Oil Stadium. Great price for location. Would definitely use again when in Indianapolis.

Everything was nice and clean!

I was very disappointed to find that the $25/night parking fee is MANDATORY, even if you only use the parking lot and not the parking garage. The parking lot is typical, but this hotel seems to want to capitalize by stating all downtown parking in Indianapolis requires payment. Despite making the cusomer pay $25/night for parking, they still charge $10 for their breakfast bar, which is also overpriced. No guest is going to eat even $5 worth of food from the breakfast bar, which had dry cereal, boiled eggs, fruit, yogurt, biscuits and gravy. There were NO scrambled eggs, pancakes or waffles or even hot cereal available. My stay came out to $222/night for a single room. Also, the body wash dispenser in the shower was empty. I did notify the front desk that it needed refilled, but they never refilled the dispenser. NOT WORTH THE COST. I will stay away from Holiday Inn from now on.

Personal muy atento y solucionando las necesidades que teníamos ,,, gracias

Old Needs major renovation

Nice place

Upon arrival at check in, only one room shows as reserved in our name. The front desk clerk can not find our other booking, and cannot explain why, (third party to blame presumably), desk cant help in these issues and that's a valid a reason to avoid third party booking. The clerk cannot provide another room, even if we pay for it, as the hotel is fully occupied. Convention in town, more later. So the solution they offer is to switch us to a room with a pullout couch for the second party in our group. Mind you we are two adult men traveling for work. So now we have to toss a coin for the couch/bed? And have to deal with eachother snoring and sharing a bathroom, night time dress code, etc? Not cool at our stage in life. But it is what it is? So now I'm on chat with expedia, complaining about expedias shortcoming. They of course communicate with the hotel. Who suddenly has our second booking available? Great! Relieved! But who and how messed this up? We don't know? Why didn't the front desk clerk have a room available when we clearly were let down and willing to pay another booking? I will never know, all parties blamed each other and never came clean. Fixed in the end yes. But lack of knowledge and communication at the desk is just as bad as expedia. About that convention in town? Medical Grad students. Terrible bunch. Overran the town.

Perfect hotel for a concert at Lucas Oil Stadium. Our rooms were very clean, large, had a coffee pot, fridge, and microwave.

Downside to this hotel is the fact they do not let you know in advance you must pay additional $25 to park since Holiday Inn doesnt own the parking lots which truly would be better if they just factored it into their pricing. Paying over $200 for a room and have parking added just is tacky on the business end. Also one more thing the hotel actually can control is wanting to add more to bill for what normal hotels call complimentary breakfast like fruit and / or bagels. I understand charging for room service but not something simple like examples mentioned. Could not ask for better staffing and check in. People working there are for sure great!

The room was comfortable and spaces You have to pay for parking which was not disclosed. Breakfast is also not included which was also not disclosed.

This is the 5 or 6 stay at this hotel. I'm always satisfied. It's near Union Station, and in walking distance to Downtown.

I needed to use the computer, I was there for business it was not working. That should have not been a issue. There was no Kleenex in the bathroom. The refrigerator was frozen with ice so i could not use it. Parking should have been free, i thought it was but i was wrong.

Exceptional