SureStay by Best Western Irving Grapevine DFW North

The place wasn’t very clean and seemed unprepared when we arrived. There was no soap or shampoo provided, and everything looked dusty. Overall, it didn’t feel properly cleaned or ready for guests.

We went for the bts concert and when we arrived i walked in the room to find one bed had stains on the sheets. No housekeeping so we went ask and they told us we have to request it. never heard of that nor did it say it anywheres !

Room was very spacious & had two TVS. Found bugs in the room.

La ducha de la habitacion no funcionaba

There was literal roaches in our room. And the staff was not nice when we were checking in. A roach crawled on my sisters face when she was asleep and it woke her up and she was totally freaked out. If I could give it a zero I would.

The room was cleaned and suitable for a one night stay

Exceptional

The room really needs overall upgrading

I like that there was a shuttle option, but the shuttle driver drove past me and I ended up waiting 40 minutes while it was already midnight. The receptionist charged me an extra $25 for the room and said it was for security of damage, but it would be returned the next day. It was never refunded to me.

Good

There were several roaches in our room. The shower did not have hot water.

La verdad está un poco susion

Good

Roaches in room, No Breakfast provided, they had snacks not breakfast & they bullied me out of my $100 deposit.

Poor

Very poor

Definitely needs updating. The bathroom had mold and tub was not sealed along wall. We were nervous had our toilet was going to overflow because it wouldn't flush... Water would just jus fill the bowl but nothing went down. Not to mention when we were settling into our room, we had to fight off mosquitoes ALL night!! And of course, like other reviews mentioned, the pool was not in service.

Mal desayuno y el baño en malas condiciones . No cambiaron toallas ni limpiaron durante el mundial

Room was nice enough and clean. Bathroom area was modern as was the reception area. Close to the airport and Denny's which was just across the street. The Swimming Pool looked outdated and not very clean. Beds were a little uncomfortable.

Very poor