SureStay by Best Western Irving Grapevine DFW North

Roaches in room, No Breakfast provided, they had snacks not breakfast & they bullied me out of my $100 deposit.

Definitely needs updating. The bathroom had mold and tub was not sealed along wall. We were nervous had our toilet was going to overflow because it wouldn't flush... Water would just jus fill the bowl but nothing went down. Not to mention when we were settling into our room, we had to fight off mosquitoes ALL night!! And of course, like other reviews mentioned, the pool was not in service.

Mal desayuno y el baño en malas condiciones . No cambiaron toallas ni limpiaron durante el mundial

We stayed for 4 days and only 1 day the cleaning staff cleaned our room, we had to ask for our clean towels, take out our own trash. ridiculous. will never stay here again

The Airport shuttle was a waste of time from the airport to the hotel… pick up was over 1 hour at the airport… I believe you guys can do better. Every other things was good.

Shuttle was terrible. My 1,6,8 year old, husband and myself waited an hour for pick up. Called and checked about every 20mins because they would tell us wait another 10 to 20 mins. Got an Uber hour 10 mins later and saw a van full of people and only one person got out to check into this hotel. As soon as we got there they didn't even greet with hospitality the looked down at what they were doing a directed us to a kiosk which this person was also rude (different story for another time) and then we had to locate our room on our own which typically they tell you at least what direction to go. To top off the stay we scheduled a shuttle for the next morning and were 2mins late and asked where the shuttle was an they informed us they already left and that they wait five minutes before they leave, we brought the attention that we were only 2mins late, so he then said 3 to 5 mins. It was absolutely horrible.

They didn’t change bedding very often or put clean towels in the rooms and didn’t take out your trash

I didn't like that the air conditioner unit was making noises all throughout the night.also there was a big cockroach in the bathtub..Asked to be moved to another room the next day and was moved and room .

i was there 3days ,my Room was decent for a low rated hotel, clean and beds were nice. . There is a blow dryer, an iron and ironing board in the vanity area. The TV is a nice size and the AC gives a nice "sound machine" level of noise to help drown out the sounds from outside. They provide coffee in room and also breakfast at 7:00AM in breakfast area only issue with shower The water was hot but the pressure in the shower was very low and there was 3 towel and in 3days they never give another towel ,service bad but i was going in room couple hour for sleep not realy bother me

Towels in the room were stained orange. Was originally staying 1 night but later booked for a 2nd night. The front desk staff couldn’t get their heads around this and wouldn’t check me in for the 2nd night. Made me check out after 1 night and check back in. Property is incredibly dated and unclean, so not stay here.

Overpriced, poor coffee machine quality, the room card got deactivated at 10am although check out at 11am.

EXCELENTE

It was clean and nice The check in I had to show them my email that I paid after driving 8 hours to be hassled

We had cockroaches in our first room, and then in the second room, they put us in there was mold

It was close to our destination on our trip. Toilet didn't flush properly, bathroom door wouldn't close, no extra toilet paper, and when we were leaving, there was a cockroach on the door.

Decent. Convenient for airport

How clean the place was and the staff was nice. Fitness area need some weights. Pool wasn't blue but had looked like some algae in it.

It was clean. Nice room Check-in was 3pm. We had to wait till 5:30pm to check in as room was not ready. And reception staff was very rude.

Decent clean option

Poor