DoubleTree by Hilton Hotel Jacksonville Riverfront

Very disappointed

Passable

I didn’t even stay . I left after 20 mins of checking in and getting switched from different rooms . The place was horrible . I’m very disappointed in Hilton and Expedia . I’m currently waiting to get a refund. I will never ever go to another Hilton.

Rooms old and worn. Door wouldn't shut unless forced. Bathroom tib was peel8ng. Took at least 10 minutes for water to get warm. Good note- staff were great. The staff at St. John's lounge were awesome

The view of the river was nice It was nice but needs some upgrades done to it

It was roaches in the room tub was dirty

Cleanliness N/a

Exceptional

The hotel definitely needs some remodeling and upkeep. The carpet in the room was disgusting. The shower floors also looked had mold. With such a great location and view definitely some remodeling can bring it back to life food at the bar was surprisingly good as well as the drinks.

Rooms need a upgrade

Ms Ezzy and her breakfast crew Rooms were horrible

The view The outdated rooms, no fridge, moldy cover mildew smell.

I will never book thru Expedia ever. You people do not fight for your clients when there is a problem

Good

Room was not only outdated but dirty. There was splatter on the walls that I hope it wasn’t blood

I was so disappointed because what I saw online vs what I got were two totally different things.This was such a disgusting hotel; it is so in need of a makeover it's not even funny. I checked in and checked right back out. The room smelled and had stains all over the carpet and curtains. I have never been so disgusted with a hotel, and I travel weekly for work. I was so disappointed because what I saw online versus what I got were two totally different things.

We didn’t even check in after seeing the room. False advertising had us book this room that looked like it was used for street walkers. We looked at the room and went back to the front desk and told the we will not be staying here. The room look as it has been used and not clean at all. Getting what we asked for from the advertising

Unfortunately this property is not up to any standard much less a Doubletree or Hilton. Our Room smelled of mildew upon entering. Had a large stain in the middle of the floor. Wallpaper peeling in bathroom. Airconditioner was freezing and did not respond to degree change or off. Called front desk. Maintenance came and determined the wall unit thermostat was not working and the actual unit behind a piece of furniture was missing a temperature adjust knob. He was able to raise the temperature only with a tool. Still too cold. Called after dinner and another maintenance guy came and adjusted. Apologized for the unit being broken. We agreed to leave it on low cool. Still freezing so i opened the balcony window since air temp even at night was warm. This strategy warmed the room a bit. but the bridge noise was way too loud to sleep. It appears that cars or motorcycles may race there at night. Called the front desk at 3am and they offered to move us to another room. I was too exhausted to move so next day We moved to another room on a different floor. The next room still had stains in the carpet and hall and an exit stair sign had been knocked off the ceiling partially with drywall noticeable in hall. The airconditioner in that room did work but only at the source not at the wall thermostat. New room bathroom did not have noticeable mildew in shower so we stayed. I did report all my concerns to the front desk. Will not stay here again.

Las habitaciones con muy mal higiene todo se ve viejo y sucio

Pleasant