MainStay Suites Jacksonville near Camp Lejeune

The hotel was quiet and the staff was friendly and accommodating but i killed 2 small roaches in my room. One was on the countertop b/w the stove and sink. And the other was on the hightop table thats meant for ppl to eat their meals at. I had never stayed in a Main Stay and didn’t realize that it was like an Extended Stay hotel.

The first time we stayed was great. this time the room wasn’t good. it wasn’t as clean, the toilet handle was broken, the door handle was broken, the elevators were broken.

It was dirty, Wi-Fi didn't work, elevator didn't' work and there were multiple complaints in room with bed bugs and cockroaches.

This property was in a good location for our needs. While our room was not ready at check in time, it was shortly after. The WiFi was not working during our stay. Large comfortable room with full kitchen and desk that would be helpful for those with extended stays.

Nothing

Found a few roaches

Although I was in a nonsmoking room, it smelled strongly of smoke. Also the shower had shampoo but no conditioner. But the bed was comfortable and the room seemed clean.

I would not recommend staying here at all, especially with the other hotels in the area that offer a lot more and we’re much cleaner

Pay for what you get. Staff was very helpful and bed was clean were the only highlights of the stay. We arrived and had water all over the floor. Informed staff and they found out it was coming from laundry next door. If there is moisture coming from one side of the wall to the other consistently, (maintenence knew exactly where the water was coming from) there's a high chance of black mold in the wall. Room smelled like mildew and the air conditioner could not keep the room cool. There was a hole in the bathroom door like it had been punched. Light switch was backwards so down was on. Bathroom door was rotting out and loud to open. Door was probably rotting due to there being no way to vent the bathroom, there was a vent but no switch for it, so a shower turned the bathroom into a steam room. Shower had sand in it and was either scalding hot or cold. You had to fiddle with the dial for 10 minutes before getting in because it didn't work as it should. We had 3 bath towels for 4 people and the hotel wouldn't give us any extra due to "being at capacity". Overall the property needs a major update and we would not recommend this hotel. I will spend an extra $100 a night next time to avoid it.

Overall it was ok, but the staff was rude at the front desk when the room was rented for an additional night, I called the store and set it up for my girlfriend to come down and have the keys re keyed since we were staying in the same room then when she went down to do it the lady was very rude about doing it, after it had already been set up for this. Idk she did it but with an attitude

Dallas at the front desk is ALWAYS AMAZING! The cleaning crew is top notch. I stay here about every two weeks and in the last month they are really working to improve the cleanliness and the appearance of the facility. Grounds and surrounding property needs some work especially with regards to trash and pet 💩

Staff was very helpful, lots of parking

Before we even arrived, I tried multiple times to call the hotel to let them know we would be checking in late. I was left on hold for over 30 minutes before being disconnected, and every call after that went unanswered. When we arrived, the front desk employee was friendly, but she was outside in a white van with her children instead of at the desk, which was unprofessional. The room was unbearably hot. We called the front desk and were told it was “normal” for the AC to freeze and that we needed to turn the heat on for 30 minutes before setting it back to 68. It never cooled anywhere close to 68. We kept the blinds closed and even asked to switch rooms, but were refused. Since the hotel wouldn’t solve the issue, we had to spend $60 on fans just to make the room tolerable. Maintenance admitted there was nothing they could do except repeat the same instructions. They told us to leave the thermostat at 85 while we were out and promised to return 30 minutes later to reset it. We were gone for 8 hours, and no one ever came. We returned to an extremely hot room with the thermostat still at 85. We paid for a room with working air conditioning and basic customer service, and we received neither. This experience was unacceptable from start to finish. I am requesting a full refund, including reimbursement for the $60 we were forced to spend on fans because the hotel failed to provide a functioning, livable room.

We had wonderful time staying over there.No issues

Easy to find

We had a quick one night stay. Comfortable beds and attentive staff.

She went above and beyond and I’m grateful as I had children with me

Everything was nice and well kept 5-5. Also in very convenient location in between everything in town

Exceptional

Helpful staff, room we stayed at was relatively clean and didn't have a weird smell like the previous hotel I've stayed at. I would stay here again.