Quality Inn Jacksonville near Camp Lejeune

This visit to Quality Inn was horrible. We have stayed at Choice hotels for months and have even stayed at this location more than once with no issue. Unfortunately this experience was far from positive, after I got to the property there was a gentleman standing outside by a car having a private conversation but no other staff anywhere to be seen or heard. My husband was waiting with our kids at the car and I asked him to ask if the gentleman worked there. Turns out it was a staff member and I had been waiting about 15 minutes at this point. He takes my ID then asks me about a card number I don’t recognize because we had paid through Expedia so my exact card number wasn’t listed. After becoming loud and disrespectful and trying to double charge us, my husband tries to explain calmly but the staff member becomes irate claiming that my husband has a “tone” and the other staff member working coaches him while I am still standing there that they don’t have to provide customer service and can just kick us out if they feel like it. The second staff member is able to actually get us checked in while this gentleman is still irate stating that he’s “not the one” in a threatening way. The next morning my husband tries to talk with the manager and she states that all the end of shift report states is a financial issue when I showed proof of payment, in retaliation the manager placed us on the “do not rent” list and lied to Expedia. Be careful. Thankfully Expedia support is amazing.

Front desk staff was amazing. Breakfast staff and breakfast was great. The room was not that clean. Cleaning supervisor/inspector was rude.

Very nice hotel. Breakfast was great. Staff were very friendly. Room was really clean. We had an issue with the blind on the window.. they moved us immediately. Highly recommend. Definitely staying here again when in Jacksonville.

Old building maintenance was not good

No creo volver a ir

It was a Nice room and pool

I had a very pleasant experience. I have visited 3 times and each time has been great

Bathroom floor needed to be cleaned, and ceiling had black mold.

The staff were very helpful and worked with joyful people!!

cheryl was very helpful the night we checked in.

The experience was grest. The staff is very nice, The facilities are great and the breakfast was good.

Clean rooms, staff was very friendly.

Room was clean, Staff was very friendly.

Good

My experience was terrible, first the lady in the front desk wasn't professional. She gave me a room They mistakenly assigned me a room that was already occupied; when I opened the door at midnight, the guests inside were upset though it was not my fault. Upon returning to the front desk, they gave me another room, but the key card was not registered to open the door, and the air conditioning remote control was broken.

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The room was clean and comfortable. All in all it was a good value for the money. My only real issue was the amount of people that seemed to be just hanging around the hotel both in the lobby area and out front. From what I could gather some of the help live there and use the pool with their kids or bring kids over to swim which made it harder to enjoy for travelers. Also the maid staff sat in the lobby each morning for some time eating the complimentary breakfast and chatting, which seemed very unprofessional.

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Comforter had a pee stain was sble to switch for different one no problem Housekeeping were friendly with always asking if anything was needed every morning