The Westin Kansas City at Crown Center

No complaints with this hotel. I always enjoy staying there

Staff were ALL friendly and helpful. The hotel was very clean. Great location.

Loved the hotel, especially the pool! Helpful staff, easy checkin. Had a water problem in the handicapped bathroom, but the hotel immediately gave us another room.

All was good, bed, staff, restaurant, with only thing is parking cost and handicap amenities not present at parking garage especially entry/exit doors.

Great food and service in the restaurant and breakfast area. Bed was comfortable. Pillows were comfortable with choices of fillings. I was never disturbed by noise at night. The shower was lovely. Had a huge square head that made it feel like a rain shower. With a handheld wand on the side. The staff were all friendly and helpful. Enjoyed my stay very much.

Exceptional

Clean

So convenient if you don't want to drive there is a lot to do right in and by the hotel.

Location was good. Food was good. Close to things we wanted to do My room was cleaned very late I had to sit in the lobby until it was done

Our person went above and beyond on helping ud. Hotel and romm beautiful,, but pool was not clean and jacuzzi wasn't warm water

The room was exceptionally cleaned. I liked that you need to use your room key card to use the elevator to get to your room. Breakfast is extra. I only wish there was more directions to use “the link” to get to union station.

Exceptional

Very good

I liked the huge space with different amenities, the location is so perfect and proximity to different restaurants and essentials. Very spacious clean rooms.Very helpful staff

Superb

No microwave

The staff was so very friendly and accommodating. They were helpful in an above and beyond way.

I feel the hotel was overpriced and getting a little dated. The hot tub was a joke and the pool could have been cleaner.

Locked out of our room more than in it. Had to prop door open with water bottle since they wouldn't fix it. Got locked out at pool had to have maintenance let us back in. Locked in parking garage with multiple vehicles until staff helped. Waste of money and ruined our whole trip late to all the events we had tickets to!!! Over 20 videos of us waiting and being locked out!!!!!!!

I wanted to share my disappointment with our recent stay at your hotel. We rarely have the opportunity to spend this kind of money on a hotel room, so we were really looking forward to a special experience. Unfortunately, our stay fell far short of our expectations. The problems started at check-in. I had my Expedia confirmation ready, as anyone would, but the front desk employee was rude and repeatedly told me that they don't use that confirmation number. Rather than helping us, I felt like I was being treated as though I had done something wrong. When we got to our room, we found that the bed had holes in the sheets. I later went to take a shower and discovered the body wash dispenser was empty. That immediately made me wonder what else may have been overlooked during cleaning if something so basic wasn't checked. We also wanted to enjoy the pool with our kids, but the pool area was disappointing as well. The entrance was covered with leaves and debris, much of which had blown into the pool. There were no clean swim towels available—only a large pile of what appeared to be used towels sitting on a chair. We waited specifically so we could use the hot tub, only to find that it wasn't hot at all. In fact, it was colder than the pool. Several other families were talking about the same issue, so we know we weren't the only ones who noticed. For the amount we paid, this experience was incredibly disappointing. We never get to spend that much how sad