Hilton Garden Inn Kauai Wailua Bay, HI

Of the carpet by the elevator was rippled enough to trip on lol. And biggest gripe for me was our window from the room was soo dirty we could hardly see the great view the room could have had. Bed was very bouncy and stiff/thin so not a great night sleep. Property is beautiful, staff was great, location is good.

Disappointing

Not a good way to practice business Very disappointed

My terrible rating is for Expidia, I have been trying to cancel this reservation with Expidia from 5mins after I booked it. There is 0 customer service, the app tells you how to cancel but does not allow you too

The location was nice but our door battery went out twice-we had to have it replaced twice which was just a hassle that took forever. The hidden fees were annoying and parking ran out if you got to the hotel late. Overall an OK stay but not anything amazing.

We’ve stayed here a handful of times over the years, unfortunately it just seems to be deteriorating at an alarming rate. Although our room on this visit was clean, and relatively updated, the rest of the building & grounds are a mess. Peeling paint, cracks in the buildings, grounds are unkept, and the koi pond breaks my heart. It does appear that they are attempting to do some upgrades, but it’s a little too late for us. We will definitely not spend our money here in the future.

Superb

Nice rooms but didn’t expect the rate doesn’t include the resort fees and parking.

First floor rooms were very run down and smelled musty. Small bugs in the room and bathroom, and door to our room wouldn’t close without forcefully shoving it. Poor experience with customer service when asking to move rooms. Would not stay here again.

The pool was closed which was a major bummer to our kids. Everything felt a little dirty on the lower floor, the floors leading up to the room. On a positive, the playground near the property was amazing and the small tide pools were stunning and our kids loved it. Breakfast was great too. The staff were attentive and kind.

Good stay for a couple nights.

Although the room itself appeared clean and nicely updated, the strong musty odor made for a rough night’s sleep and gave me a terrible headache. It’s unfortunate because the room was otherwise very nice, but the smell made it difficult to feel comfortable and enjoy our stay. I hope the hotel addresses the source of the odor, because this could have been a much more pleasant experience. The staff at check in was very nice. There appears to be a lot of construction going on around the grounds, which there is no mention of upon booking.

Wonderful experience!

They didn't have the room we booked, jr. Suite Oceanview. The offered us an "upgrade" to a cottage. The cottage was dark with little natural light and zero ocean view. After a 2 hour wait they found a downgraded room with an Oceanview and moved us to our Jr suite the next evening.

Exceptional

It was a lovely stay with a beautiful view of the ocean.

We were traveling with our family, including our 1-year-old baby, and unfortunately had a very disappointing experience. As soon as we entered the room, there was a noticeable musty/mildew smell—the type of smell you would typically associate with a damp basement. The room itself also felt dated and could definitely use some attention and updating. Later that night, the air conditioning stopped working. I tried calling the front desk from the room phone, but the phone was not working. I then tried using my cell phone, but I couldn’t connect to the Wi-Fi and had little to no cell service. With no other way to reach anyone, I had to physically walk to the front desk in the middle of the night with our baby to ask for help. Unfortunately, I was told there wasn’t much that could be done at that time and that I would need to speak with a manager. When you’re traveling with a young child, having a room with a strong musty odor and then losing the A/C, phone and internet in the middle of the night is extremely frustrating. I did raise my concerns afterward, and Tiffany responded, apologized and offered a one-night Hilton Garden Inn certificate. I appreciate her acknowledging the experience and attempting to make it right. However, these are basic things that should be checked before a guest is given a room, particularly the condition and smell of the room, functioning A/C, phone and internet. Overall, the experience fell well belo

The facility itself could use a little more attention when it comes to cleanliness My biggest disappointment was the extra fees. Parking is $26 per day, there’s also a $26 daily resort fee, and breakfast costs an additional $29 per person . All of these extra charges really add up and make the stay much more expensive than expected. I also wish the bar stayed open later, as it closes at 9 PM. Overall, we had a good experience, especially because of the great breakfast, friendly staff, and convenient location near the beach. However, the additional fees and cleanliness could definitely be improved.

Breakfast was at the hotel, staff was great and outside food spot were amazing

nice time