Comfort Inn & Suites New Orleans Airport North

Employees and service

The property is very nice and safe. Our phone and refrigerator wasn’t working in the room but the front desk addressed it very quickly.

Great, clean and convenient! Amazing staff! Always helpful and kind. Looking forward to returning:)

This property smells . The first night staying I asked for more towels they were out. The second night the hot water didn’t work . The microwave didn’t. Rust was on everything, the tub, lamps , mold on the ceiling. The third day the water was off completely. I checked out of there

The lobby seems to be maintained, but the rooms look like trash.

Very close to the airport.

Very hospitable! We will come back.

Everything was clean, staff was very friendly. The breakfast was wonderful. Few things was the tv wasn’t working, the ice machine wasn’t working and when we were leaving the pool area to go back inside, no one key cards worked. Thankfully a gentlemen saw us and let us in. Overall it was great though. Just a few things to work on. I still would stay here again. The location was great!!

Ok

The room was clean. Staff was great as always.

Nice property and helpful staff.

Only 1 elevator was working. No chess of drawers to store your clothes and had to live out of the suite case for four days. Breakfast was very limited and not very good

Pleasant place to stay.

The pool had several broken tiles, and I slipped because of them, creating a serious safety hazard. There was also standing water in some areas that appeared dirty and had a bad odor. While the interior of the hotel was clean and smelled pleasant, it was clear that the property is lacking proper maintenance and upkeep. Overall, the condition of the facilities did not meet expectations and raised significant safety concerns.

The safe box was not working, ice machine was broken . No towels for the pool. Breakfast was horrible. Very poor maintenance

Great location, friendly staff, clean

Awesome place to stay, hotel was clean and the staff were sweet

The weed smell in the hallways on the non smoking floor

Staff at the front desk were pleasant. Hallway filled w/a musky smell and sheets. Once in our room we were blinded by the outdoor light that shown directly in and SHOCKED to find what appeared to be drug residue(allegedly.) We work in the music & service industries so when we saw what resembled to be drug particles we immediately went back to the lobby to notify the manager. Manager took our concerns seriously & commented that he would be calling the police to file a report because he “knew who stayed in that room” (his words) the night before. He apologized, told us he would contact Expedia & begin working on a refund for the room. We accepted, thanked him & moved to the next room. In the new room, we were knocked over by the smell of bleach, an AC unit that even though plugged in, would not turn on, & a broken cold water tap in the bathroom along with a sink that wouldn’t drain. We had our 6 year old w/us so at this point, it’s 11:30pm & all things considered we were completely uncomfortable & decided to leave. When leaving the manager apologized again & reiterated he was going to submit a refund for our stay. We thanked him and left. A day later I reached back out via Expedia’s message feature to check on the refund HE OFFERED us & to see if he needed anything from us for the police report. I made a point to wait to hear from the property before I posted any type of review but its been almost a week and there has been zero contact from the property at all and no refund.