Extended Stay America Suites - New Orleans - Airport - I-10

Don’t book this hotel, rooms are nasty saw three different rooms and all was the same. I got a refund and went to a nice hotel.

I had to switch 3 rooms .First room smelled bad .2nd room tv didn't work .3rd room toilet was broken I really feel i was over charged and need some of my payment bk .It was not worth $414

It was very poor customer service. Never had a chance to check in . Tried to pay on line it would not allow me to because I said I would pay at the property. I notified booking let them knew that I would be arriving late said it would be ok then get in and they canceled my reservation

Location is perfect. Furniture

Beds were comfortable, bathroom need a makeover, I had to use a towel to cover the blinds because there were some missing. The lady on check in date was rude, her attitude change once I ask her why she was so rude her response was (I'm not feeling it today). I think her name was Helena are Elena.

No complaints. Everything went smooth from check in to check out

Very friendly staff. Neat and clean

Nice staff very accommodating. Rooms were clean no issues ever staying at this location. Would highly recommend this property. My go to whenever I’m in the area

Glad we were only there 1 night

Management seriously needs to improve housekeeping standards and invest in proper cleaning equipment.... please go buy a steam mop, get a wash bucket, or something. Guests should not have to clean the room themselves. I trusted the name of the hotel to have the same standards, but this fell short this visit.

I booked my room late for a late check in and received a confirmation to only arrive there a few hours later and had to wait one a day a half hours to find out that they canceled my room and charged me a cancelation fee.

I do want to say the housekeeping staff appeared overworked and did the best they could. The real issue is management not properly inspecting the rooms or maintaining the property to acceptable standards. What made the experience even worse was the lack of concern from management. I never received an apology for the inconvenience or any type of compensation. As someone with pulmonary lung disease who is on oxygen, staying in a clean, functional, and comfortable environment is extremely important. This experience added unnecessary stress and discomfort to my stay. I truly hope management takes responsibility and improves conditions for future guests. I will be sending a letter to corporate along with my videos.

If you arrived at night time, no one is in the front desk. Terrible!!! We need to find another hotel to stay for the night

Overall, it was much nicer and newer than the prev Extended Suites. Very nice place to stay.

All you could smell is weed it was even coming through the vents in the room. Not great

Value for the money Some noise above

No one was at desk when we checked in for 30 minutes. Room smelled sour like old beer. Lady at front desk was great once she arrived.

Everything was clean excellent nice spot

Friendly receptionist clean environment

Everything Everything was good