Extended Stay America Suites Philadelphia King of Prussia

The night clerk Kevin got very confrontational with me. Almost to the point of aggressive altercation he was very condescending and did not seem to want to do his job and rent me a room charge me double what I had originally booked and was extremely disrespectful. The room was subpar for the absolute terrible customer service I dealt with.

Your staff was excellent and very pleasant. The room was clean and smoke free and I love the little kitchenette area even though I did not use it. I plan to stay there again thank you for your services.only

Convenient to work Smell , Not clean stuck substance on counters and cabinets. Rugs were dirty had to ask for most of what I need. And best part need to pay for high speed WiFi that’s advertised

The check-in was easy and seamless you do have to give a $100 deposit which is not returned/credited for 72 hours. The hotel is in the midst of being updated. The floors need to be scrubbed, but otherwise the bed and bathroom was neat and clean.

Exceptional

Not clean

Location Not clean

The fan in the bathroom sounded like someone red-lining a car in park so we didnt use it at first until the steam from the shower set off the smoke alarm. Also the bed was extremely hard with very flat pillows.

Good

Good location. Clean. Reasonable priced. The fan in the bathroom sounded like someone red-lining a car in park so we didnt use it at first until the steam from the shower set off the smoke alarm. Also the bed was extremely hard with very flat pillows.

Conveniently located for me. Also clean. AC worked well. Water pressure was good. Run down, depressing, hallways were dim, room had a bad air freshener smell, mattress was covered in plastic under the sheet, curtains had holes, took a half hour to check in, breakfast was prepackaged snacks like that sold in a gas station.

The front desk Associate was on his phone having a personal phone call the entire check in process while using expletives infrastructure of my 3 year old daughter and wife. There was drug use openly in the parking lot. My security deposit pending still.

Affordable, clean and friendly staff We had to switch rooms due to a moldy tub and worn Formica in room 103 other that everything was good

Exceptional

Breakfast was terrible. This should not be advertised as breakfast. Breakfast was terrible. Halls and room were shabby and need renovation.

Breakfast was terrible. Halls and room were shabby and need renovation.

Very good

The hotel offers a kitchen but doesn't provide utensils or other kitchenware - you have to request it separately; we asked the front desk to have it delivered - they took the info down and never delivered it; the sink in the bathroom was not draining properly and it took a good half a day for the maintenance to come up and fix it; there was a day where there was no hot water in the shower; laundry room is dirty and some of the washing machines were dirty (one of them didn't work properly and clothes were completely wet after a wash - the machine didn't rinse them out properly); the facility accepts pets and we could hear dogs barking on the floor. In addition, WiFi was working intermittently one of the days. Overall, would not recommend this hotel to anyone.

Room dirty, sink back up no maintenance until Monday morning supervisor being very short with customer, not like it leave with this didn't know what was surrounding circumstances very load night time hallway traffic, massive dogs barking, wild experience, never ever go back or recommend

Location, friendly check in at night Room dirty, sink back up no maintenance until Monday morning supervisor being very short with customer, not like it leave with this didn't know what was surrounding circumstances very load night time hallway traffic, massive dogs barking, wild experience, never ever go back or recommend