Marriott Knoxville Downtown

Clean and nice people great stay will be back soon

All good really enjoyed ourselves

Lovely place to stay and so close to the Fanboy Expo! I enjoyed my stay thoroughly and will definitely be back.

Well maintained with easy access to city shopping and highlights.

I love going to this hotel staff is wonderful. Shuttle drivers are amazing too. So happy with my weekend trip. Thank you.

Great location for the Convention Center and UT Conference Center. Amazing showers. Hot hot water and fire hose pressure.

Great place to stay. Clean rooms, great staff

We booked a king room with a sofa bed because our older children planned to stay with us foe a night while attending Fanboy Expo. Upon arrival, we were assigned wheelchair accessible room that did not include the advertised sofa bed. As a result, our children were unable to stay with us as planned. During our stay, the television repeatedly malfunctioned, and when we contacted the front desk we were told to 'be patient' rather than being offered prompt assistance. We were also confused by the parking information, as signage advertised $20 valet parking, but overnight hotel guests were charged $40 per night. Although a staff member initially mentioned the possibility of a parking credit, we were later told no compensation could be provided. We understand that issues can occur, but we were disappointed that neither the room discrepancy nor the service concerns were addressed. The booking also didnt advertise that parking at this hotel is valet only. It says it is available but upon checking in, there is no other option for parking. The front desk staff did not attempt to assist us nor did they make us feel comfortable. We asked about breakfast and lounge area and they made us feel inferior by assuming we weren't high level marriot members, telling us about the wonderful things available but only to others and not us. That basically we could sleep there amd thats it. We will not be back.

We’ve stayed here several times since it opened. Nice hotel and the M Club sets it apart from other local properties. Good location close to UTK and downtown Knoxville. They offer a free shuttle service. Only complaint is the exorbitant prices all Knoxville hotels charge during games or special events.

Should serve free coffee in lobby

The chocolate covered strawberry and hand written note from the front desk was SUCH a wonderful surprise! Thank you!

N

I enjoyed my stay and would stay again. This may not seem high praise but I rarely travel so it's higher praise than you may realize.

Great stay. Clean. Comfy

Convenient to the Knoxville convention center! Our air quite working in the last night/day and nothing was done to help

Location HORRIBLE food and extremely incompetent staff at the restaurant inside.

No swimming pool, no complimentary breakfast. Good location.

Very good

Better to stay at courtyard Marriott

The location was perfect for the wedding location in the park. Our television wasn’t working, but eventually someone came to fix it.