TownePlace Suites by Marriott Lansing North

Exceptional

It was frustrating and upsetting.

Excellent hotel. When I got there, I discovered that there was a mistake with my reservation and my room only had one bed for three adults. They made it right by comping us a second room. The pool was nice but kind of small and crowded. After all the kids left, it was nice and peaceful.

Breakfast was great, great servers-friendly and efficient. Location was just what we needed. Front desk personnel were always willing to help. Manager was agreeable to provide some relief due to problems mentioned below. Noticed longstanding problems with our first room. Door to bath was very difficult to close/open. Not well painted. Hinge was loose. I dropped a Spanish peanut on the floor and ants immediately swarmed. Front desk was quick to provide a new room however was less quality than our original room. Manager offered us points, a small rebate, etc. It was an inconvenience but not a major disaster. Again...problems were long-standing in my opinion.

Very poor

The other thing was that the shower curtain 8-10 inches from the floor, so I took a shower the bathroom floor was flooded. Had to put towels down to soak up the water. Other than those two things, it was a nice stay...oh except the pool was shut down, so no swimming!!

Bad

The staff is not only friendly, but they ask if they can make you more comfortable, get you an additional breakfast item, etc. We've stayed 5 nights on 3 occasions.

Loved our stay!

Very good

Everything about our stay was fantastic. The only bad thing was we couldn’t stay longer

It was clean, in good location near stores and restaurants. Staff was accommodating No ice machine

No ice machine

I ended up speaking with management, and he was much more reasonable, and did take some of the price off the room for her behavior. Mind you, we had talked to her at the front desk (with the dog) to borrow the grilling equipment and she never mentioned any issues. Although, she did give us dirty looks when my son was wheeling in his secured gun case. After speaking with several other families all in town for USA Clay Bird National Competition, several had reported the hotel staff to be very rude. I think it is just a leftist/antigun population and this was their way of making their beliefs known. Which is sad, because this competition brings lots of business to all the surrounding towns. We are already planning our trip for next year, and will absolutely NOT be staying here again.

This is a relatively new hotel and everything was just wonderful. The room exceeded our expectations and it was great to have a full kitchen while staying somewhere for four days. The pool and hot tub were very clean and well-kept. Breakfast was good with choices for everyone. Would definitely stay again!

Clean rooms, good breakfast. Very friendly helpful staff. Gave a great recommendation for dinner. Offered and called to make reservations for our group.

Superb

Clean and staff was great

Very clean up to date very accessible

Really nice area love being around the corner of a new new shopping area of restaurants and stores will stay again Need at least 2 more handy cap spots in front