Hyatt Place Baltimore/BWI Airport

The property was clean and the staff was kind. We checked in and only one room was ready when I booked 2. We were in town for a popular concert so i understood. 25 minutes later someone in my party went down to get our second room. Then we lost power for about 2-3 hours because of the storm and there was no back up generator. WiFi access was essentially unavailable the entire stay. The hotel staff wouldn’t allow food deliveries to the room but accessibility was an issue for my party. Then, one of the rooms pull out had mold and crumbs and the bathroom door couldn’t close because the latch to close the door was misaligned. No compensation for any of these issues was offered. Even though the costs for the room was more than their regular rate due to the BTS concert in town.

Breakfast was ok. Location is perfect Overall was not satisfied

The staff was very kind and did the best they could with what they were given. None of our grievances are with them. The WiFi did not work, the room was noisy (sounded like someone else’s water running?), other guests were, the TV did not work (missing a cord). The shower was not clean

Unreliable shuttle service to BWI, even though it was scheduled through front desk. Very poor communication from front desk staff. Difficult and disappointing experience.

The room is so clean and beautiful. The check in suppose to be at 3:00. They let us and all other families waiting in the lobby for more than an hour. They made a list with the guests names and started calling names around 4:00 when other family started getting their clothes out of luggages to change the bathroom which in the lobby because there were a concert we all wanted to attend. When we asked the front desk ladies they said we can't give a specific time when the room will be ready. I personally won't go back to this hotel.

No pool. Check in was 3pm. Room not ready until 430pm. Never again

I like everything in this hotel, the room, the breakfast, EVERYTHING

Very good

Exceptional

very accessible theres no water atleast for the guest.

Everything was as advertised

Not so good. Shower head was falling out of the wall. Bathroom sink stayed clogged for the entire stay. Noone ever came to fix it and I was not offered another room.

Passable

❤️

Just overall great place to be. It was under construction but that didn't bother us.

Ceiling damage leaking to our room we needed to put towels on the floor.

We had a wonderful stay! The room was clean, spacious, and comfortable. It was well maintained and a great place to relax. The staff was friendly and helpful throughout our visit, and the entire property was very clean. We would definitely stay here again.

Great staff. Great shuttle. Clean space. Solo female traveler. Thank you!

The bed was comfortable. I called for a shuttle pick up at the airport and the first desk attendant told me to wait at an incorrect location, so I ended up waiting for over an hour. The hotel itself seemed run down. There was no trim anywhere in the lobby, there was mold on my bathroom ceiling, and the breakfast had very few options (as in, there wasn’t even creamer for the coffee).

Staff was nice, good location. Room was clean except for the glob of hair in the bathtub, which tells me that the bathtub was not cleaned. When I ran the water, the hair moved. Had the water been run, housekeeping would have seen it.