Sonesta ES Suites Baltimore BWI Airport

Location was fine It was a little dated

Excelente!

Loved everything. Nice space

Exceptional

I will be writing a separate review on their website about my awful experience and I’m certain that I’m not the only guest that went through such a lousy experience.

nice room over all. the sofa need was in rough shape. property was quiet and safe with great amenities. no bugs

Location and convenience to my place of employment After staying at Sonesta ES Suites BWI for over three months and paying approximately $800–$1,000 PER WEEK, I feel it is necessary to publicly share what my family has experienced at this property. This is not about one bad interaction or one maintenance issue. It has become a pattern involving cleanliness, unresolved maintenance problems, conflicting information from staff, difficulty reaching management, and, most concerning, the treatment of my children. We have dealt with dirty, sticky carpets that turned our socks black, damaged and dirty curtains, and a dishwasher in room 131A that contained foul-smelling standing water apparently left from the previous guest. It took approximately a WEEK for maintenance to come inspect that issue. In another room, there was what appeared to be mold surrounding both vents. Members of my family became ill while staying in that room. I reported the condition to the front desk and was told they would check the room manifest to see whether another room was available. No one ever followed up with us. Now, in our current room, we have been dealing with a broken thermostat/A/C. As of September 20, 2026, the thermostat was not functioning properly and the room remained at approximately 81 degrees. For the amount of money we are paying every week, having basic things such as functioning air conditioning and a properly cleaned room should not be unreasonable expectations. But the situation that finally pushed me to publicly address everything was what happened with my children. We received a written notice stating that we had until November 17 to leave because of changes involving transient guests. My son went to the front desk on September 24 to ask about the notice and was told, essentially, “You weren’t supposed to get that letter. You have to be out tomorrow.” We were then told the property would no longer operate as an extended stay in the same manner and guests could stay no longer than 29 days.

Exceptional

Such a cute apartment style room, great free breakfast, and good location and price.

Clean room friendly staff breakfast no so good air conditioning good

Very good

the biggest problem I had is that when I booked the room for a queen bed, they gave me a much smaller bed, so it was very uncomfortable for two people.

I worked out in the gym both days. I had a good breakfast both mornings. Checking and check out was awesome. Incredibly friendly staff. Hand soap, body, lotion, conditioner, shampoo, and body wash.

Breakfast was really good...the staff was great, but we had no housekeeping service for the 3 days we were there. Plus the drawes on the dresser nearest the bed would not stay closed!

I liked the set up of the rooms. The fact that there was a fill refrigerator which l needed. S full Kitchen. Breakfast provided a good variety. The staff at the front desk were friendly and professional

I waited 40 minutes to be checked in. There was no one on the reception and not a soul in sight. Others waited as well. This might be a unique situation but that is how it was for me.

Friendly

Suit was clean ac was working good bed was comfortable and breakfast was good love the pancake machine

We had a few issues at check in. The first room we were assigned was on the 2nd floor in building "B". As soon as we entered the building we noticed it was very hot and humid. As we arrived to the 2nd floor AC was non existent. The thermostat was set to 68 and the read back temp was 80 degrees on an 84 degree day. Made several attempts to call the front desk from the room phone and no answer, so we had to haul all of our luggage back to the car and drive back around to the office. We were re-assigned a room on the 3rd floor in building "A", which upon entry to the building felt a lot better in the hallway. Got our room door and low and behold the key card would not unlock the door. Tried calling the front desk from my cell phone several times and again to no avail. This time I told my GF to wait at the room door and I walked back to the front office. The front desk issued new cards, but when I walked back to our building the cards would not work to access the building. So, now a 4th visit to the front desk they reprogramed the cards and we finally got access to the room. This entire ordeal back and forth took about 40 mins to get resolved. The room itself appeared clean but had a slight odor. The remote for the TV was missing the back. The dresser drawers were being held shut by a piece of tape which eventually came loose so we had to deal with them sliding open on their own for our 3 day stay. I personally would not stay here again based on my experience.

It was amazing