Extended Stay America Suites Baltimore BWI Airport Aero Dr

Disappointing

Exceptional

Property needs to be renovated.

Very clean and comfortable

Very poor

It had a sink and stove As I sat near front desk 29 minutes waiting for someone to come and check me in, continued marijuana and then smell got stronger. Once checked in, the floor my room located also had very strong marijuana and I could not breath, giving me health/breathing issues.

Exceptional

I have nothing good to say so I’ll just leave it at that now I’m lying. The staff was nice.

It smelled like urine and it was an overall gross experience The whole hotel was horrible

I like the location to 295, 695, 195, and BWI Airport. The hotel is in desperate need of moderation and more lighting in the hallways! All of the room doors didn't close properly and you could easily hear other people's conversations I would never stay at that location again!

The hotel and room were very dirty There were burgs throughout the facility and in the room. The customer service was poor and unhelpful. There were fights and excessive noise during the night, making it difficult to sleep. Police were outside the hotel frequestly. There appeared to be prostitues around the hotel property For these reasons, I would not recommend staying at this hotel. I didn't feel safe, dirty and I encourage others to consider a differenct place to stay for their safety and peace of mind.

Staff was very kind Breakfast Options, continental breakfast should include eggs and bacon. Beds were not very comfortable and there was only once trashcan in the entire room, including bathroom.

Location It was not as clean as it should have been. Bed was uncomfortable. I will not stay here again

Staff was very friendly and they were the redeeming aspect of our stay. We booked last minute and most hotels were booked solid. This room was described as queen suite, 1 queen bed, sitting area, kitchenette, closet or wardrobe. We got 2 queen beds in an outdated room with peeling paint on the walls and cupboards. I wouldn't have complained if I was paying under $150 for this room, but at $350 I was expecting much better.

Bathroom smelled.

Do not stay at this property. We checked out 1hr after we checked in. As soon as we got out of the elevator the hallways smelled horrible. We walked into our room and clearly nobody cares about the no smoking sign as the room smelled like someone literally smoked a cigarette 20 min before we entered. We went to open the windows and found an infestation of 20 cockroaches all along and inside the windowsill. The floors were sticky, there were nails popping out of the ceiling and i am 99% sure there were feces on the floor near the toilet. When checking out an hour later the front desk staff asked why we were leaving, i explained the above, and he simply said “ok, thanks”. Not OMG i am so sorry, i apologize, no offer to refund ….nothing…. Just thanks as if those conditions are the norm here. Avoid this place at all costs even if it is the only place available as it was for us. Stay in your car!

The property needs some more maintenance as well as the rooms but it was okay.

The bed was extremely uncomfortable. I was not able to see the free breakfast because we departed our room at 4 am.

Location price breakfast vending & laundry area prices were reasonable Neighbors next to me were arguing in the hallway at 3a.m in the morning I had to be to work....card wouldn't work on my door several times

Neighbors next to me were arguing in the hallway at 3a.m in the morning I had to be to work....card wouldn't work on my door several times