AC Hotel Downtown Los Angeles, a Marriott Hotel

The room was very nice and everything worked but it was dusty/unkempt in low traffic areas like windows and behind things. Shower pressure and temperature were very nice. Bed sheets were soft and comfortable but mattress itself did not provide proper support and I had back and hip pain during my stay. I brought my own ergonomic support pillow which helped. Food was very good and of consistent quality but overpriced.

Our room was dirty smelled

The room was small but well appointed

Great stay, easy check in and out, very cleaned, perfect location

Stay again. Right in the heart of everything.

great everything

Housekeeping never cleaned our room once. That was a bit disappointing for the price of stay at this hotel not to come back from a long day of sightseeing to a clean room. Other than that, the hotel was beautiful and the staff were very kind.

Loved our stay at the AC. Just a few notes, the hotel room itself was on the smaller side, and the bathrooms were interesting. There wasn’t a bathroom necessarily, the sink was outside and the shower itself was its own room, so you’d have to get undressed in the hotel room then go into the shower “room”. Keep an eye for that when you are booking if that is something that is important to you. Along with that once we completed our stay, we received the invoice and found out we had been charged an extra $200 for the trip. We knew valet would be $60 a day, that is what the front desk agent had told us about. It was also mentioned there would be a “destination fee” which is an additional $35 a day. From what we were told, we understood that this fee is a one time fee that could be used towards breakfast (which is $25 per person might it add, not complimentary) as well as “parking tax” which is $6 a day, and “GST” which is 5.60 a day.

What disappointed me most was the lack of a meaningful resolution. Despite reporting the incidents immediately, requesting review of available records, and following up through the appropriate channels, I was ultimately informed that no wrongdoing had been found and was offered only a one-night refund. As a repeat guest and Bonvoy member, I expected greater accountability and a more thorough response to concerns involving guest privacy, room access, and sanitation.

City view rooms were amazing with floor to ceiling glass. Extremely comfortable beds and a warm welcome from reception. It must be noted that location is central for transportation, but homeless people are numerous in area by the station, staff seemed reluctant to let people go out after dark and head in that direction. A direct bus to disneyland departs just around corner. Bars are very expensive in hotel.

Electric charge station was down. One of reasons I pick this place. And it took 30 minutes to get my car back from valle.

Everything

Walking distance to the convention centre and the metro. Staff were really helpful. Good breakfast. All in all great stay. Nil

Perfect

Clean room, friendly staff, convenient location for Sephoria Conference.

Excelente

Walked into a clean room and well maintained hotel definitely 5 stars :)

Overall had a great experience. Valet & check in was a breeze. Customer service 10/10! Will definitely stay again.

I traveled a lot last month and this was the fifth hotel that I stayed in on my trip. This hotel was by far my favorite. I am disabled and the accessible room was very easy to navigate and the bathroom was extremely accessible. The beds are comfortable and everything is set up to make the room easy to navigate and use. There were more useful accessible things in this room than in any of the other accessible rooms that I stayed in. I stayed in the deluxe two bed accessible roll in shower room. I would definitely come back to this hotel on my next trip to Los Angeles.

Small room