E-Central Downtown Los Angeles Hotel

Great location!

Club right outside our window kept us up all night

I recommend this hotel…very quiet, clean and they are all very good people

It was very nice

Exceptional

Location was perfect.

Fun place to stay. Friendly staff.

Clean room

Great stay

Good

Great place to stay for LA Live and Crypto. Staff was courteous and hotel clean.

At times, I found some front desk interactions to be less welcoming than expected, with staff occasionally coming across as irritated or dismissive. My room key/card also stopped working almost daily, which became frustrating and required repeated trips to the front desk. Another inconvenience was the lack of a microwave on the property. Having one available would have been helpful for guests who wanted to bring food back to their rooms and warm it up later. Privacy and discretion were also concerns. I had to repeatedly remind staff not to say my room number aloud. I also observed conversations regarding guests’ personal situations that did not always feel as discreet as I would expect in a hospitality setting. This made me uncomfortable. I believe additional hospitality and customer-service training could be beneficial, particularly around professionalism, communication, discretion, and creating a welcoming environment. It may also be helpful to have guest-facing staff who are personable, patient, and comfortable assisting guests without becoming easily irritated or dismissive. I’m sharing this feedback constructively because I believe these improvements could make a meaningful difference in the overall guest experience.

The hotel has no agreement with any company to provide transportation to the airport, breakfast offered was just coffee.

good

Super friendly.

AC was very loud at night, Vallet seemed a little excessive given that I’m already staying at the hotel, shower didn’t have temperature control, and the head of the shower seemed damaged.

My room key got demagnetized 3 times. I did not even put the key in my wallet. Very frustrating. Also my room was overlooking the main road. The sound was so loud from traffic and people on the street that neither of us could sleep.

I really love the location. The staff is always friendly. I really liked the complimentary water.

Clean, close to many attractions perfect stay

Would not recommend this hotel if you want a peaceful stay. I did a pre-check in since I arrived in town early, checked bags. I never got a call from the hotel when a room was available so I popped in to ask and was told they had plenty of rooms. I let the front desk person know I had did a pre-check in with bags. Finished my check-in and went up to the room, called for bell service to bring my items up and was told I needed to go back downstairs to let the bell desk as this wasn’t possible over the phone( not sure why I wasn’t given that info when I checked in). However, on check out day is where most of my frustration was. Check out is at 12, I had housekeeping already knocking on my door at 10am & another housekeeper attempt to open my room door at approximately 10:12. When I went to check out I advised the front desk, the manager immediately popped out from behind the wall and tried to defend the actions. He claimed this is normal practice for all hotels and the reason for it was because people check out early. I’ve stayed at hotels before, I know how things works. But rather then aimlessly having your staff knock on doors and disturb guest why is there no communication on those guests that DO check out early. The manager offered no sympathy and seemingly just wanted to stand his ground and be “right”. Overall, I would NOT give this place another cent of my money if this is how they conduct business.