Ashmore Inn and Suites

Bad

Too many street wanderers and suspicious people that are not staying at the hotel surround the property. There’s some upkeep that needs attention but other than that the staff and the free breakfast was fantastic.

I have stayed here before and it was well maintained and staff was helpful and nice. Under new ownership. No handles and locks on outer doors so anyone can walk into hotel. I reserved the queen suite but when my parents arrived, the hotel staff stated I had only reserved a king bed. They explained that I reserved 2 queen beds because there was 2 adults. The staff gave them a room with 2 queen beds but didn't offer the suite which I paid for. The following day I called the expedia and explained the problem. Expedia then called hotel and hotel said they gave us 2 queen beds but didnt mention I reserved and paid for a suite. So I called hotel and told the staff they were being disingenuous when speaking to expedia and told them I was on my way to hotel and would be joining my parents and I would call expedia with the staff once I got there. When I arrived, suddenly they had a queen suite and had contacted my parents that they would be moved to the new room. Seems like staff wanted to say they didnt have room and hoped we wouldn't say anything about paying more or hoping we wouldn't contact expedia. Dont stay here, Seems shady.

Felt like we were in the movie back rooms. Stopped just for a night on the way to New Mexico and our room was so dirty we didn’t want to touch anything. Would never stay here again

The filthiness and condition of the property was completely unacceptable! Rooms: Floors were not properly vacuumed. Are the sheets really clean? Is the bathroom really sanitized? Condition of the Rooms: This was completely unacceptable! The light above the sink in the dressing area, there is a power cord running down from the light to a plug, so it has to be UNPLUGGED!  Is that even safe? The dresser/TV stand was in bad shape-broken! And there was not sufficient plugs to plug in the TV, cable box, coffee maker, microwave, and refrigerator…no power strip. Ceiling and walls were in disrepair in all our rooms and over the entire property! The ceiling above the shower is in one of our rooms was horrible! I could not tell if the black stains were mold or not! In another room, bathroom lights were out and a bulb missing. Towel bar missing. And the tile in the shower in total disrepair. The TV/Cable in all rooms was worthless. Unable to access Direct TV or any cable channels on any TV and remotes did not work. Property condition is very bad and there is a complete lack of safety! The door lock at the end of the building is broken. This allows anyone to enter the property at anytime. COMPLETELY UNACCEPTABLE! Broken glass on another entry door. Breakfast. Fair not bad but no non-sugar sweeteners available. And the ice machine was broken!

Room smelled like smoke terrible. Went to try to get a new room and there was about 6 guest with room issues before me. Staff was no help at all. They were hanging up on the Expedia agent calling on my behalf. Ended up leaving and driving an hour away to stay in a different hotel. Don’t waste your money here

We have stayed here several times. This was our first for this fall season. We were on the 2nd floor. There was a huge bag of trash at the top of the steps on Friday afternoon and it was still there at checkout on Sunday. I reported it on sat. It was smelling bad. The carpet was dirty. Pieces of small trash in the hall. Our room did not get serviced, there was no sign anywhere indicating it would not be cleaned/made up. The price was good with Expedia. I’m hoping it was just an odd weekend and they step it up.

The location makes it convenient with Walmart, Applebees nearby. However, once in the room it is another story. I let staff know there was no toilet paper and that the toilet was leaking. They said they’d come by to check on it later since they were busy at the time. They didn’t show. I ended up buying my own toilet paper, paper towels, disinfectant wipes. Thank goodness i brought my own pillow. The cleanliness of left much to be desired and the room seemed to be under construction since boards were exposed. Also, outside doors were left unlocked all day. I think even at night. I feel safety might be a concern. The front desk staff was friendly.

Clean room. Remodel, all the people lordering was a little uncomfortable. Whi not good for business trip

Nothing There were used body was and conditioner in the shower, dried pee on the toilet seat, nasty asf.

Both beds in the room had broken bed frames. Mold in the bathroom. Hot tub was broken. We had to get new card key every time we left the room.

The bed was fine, sheets clean. The bathroom felt old. The hall walls had stained and peeling wallpaper and stained carpet. The access doors on the side of the hotel closed but were no longer lockable. One was missing its push bar on the inside. I definitely used all the locks on my room door! Breakfast was good. The desk staff were friendly and helpful. I didn’t get a chance to use the pool or hot tub because they were outside and it rained all evening.

HORRIBLE CUSTOMER SERVICE!!! I had a 3 night reservation and I truly believe they canceled my stay to sell my room for a higher price since rooms in Lubbock were on high demand.

They charged me but canceled on me. They said they’d issue a refund but still charged me. They also left me on hold for twenty minutes to look up my stay. They didn’t have to cancel me but since they did they should have issued my refund.

Everything good

The hotel is not clean. I don’t know how to put that politely. It was the only hotel that had vacancy which is how we ended up there. The hall had trash in it and the walls looked like they started remodeling and just decided to not finish. I also couldn’t find an elevator. The staff was nice but I just couldn’t stay there again.

I must say this property is a lot older but for what I paid i absolutely cannot complain. The highlight of property was the staff. Everyone was friendly and accommodating. Always cleaning the rooms. If I was on a strict budget I would absolutely stay here again

Safety wise, the entrance to the extended stay area, is accessable without a hotel key. Local homeless people have figured this out, as they take shelter there some times. The ice machine has not been cleaned or sanitized for a long time and I would say has slime in it. Puke was spread all over in the entarnce hall of the extended stay, as was left over debris from an ice cream ( that someone threw in the bin put partially missed ) - was there for 3 days uncleaned. Staff was rude/hung up when requiring when the electricity would come back on after a local outage. Etc, etc

For three nights stay we ended up in four different rooms. Beds were broken in the first - keys wouldn’t work in the second - couldn’t get into the room had to sleep in a third room with none of our things- then finally got back into our room. Staff was amazing. The maintenance guy was very helpful, they were apologetic. There was no manager on duty and the owner was non-responsive. It could be a decent hotel if the owner would put a little bit of money in time and care into it. Probably losing all of his good staff.

We were first given a key to an occupied room that we went into and quickly shut the door. Then we were given a room on the second floor (no elevator) and were given incorrect directions to the opposite side of the hotel. We found a maintenance worker who took us to the other side of the hotel to find our room. Our keys did not work. We had to go back downstairs to the front desk to get them working. The hotel is rundown. The common areas such as the halls and stairs were absolutely filthy. The room wasn’t bad. The bed was comfortable and the AC worked well. The rooms and the furniture were also run down and we did not want to sit on the chair or couch because they were in such bad condition. We will not stay here again.