Extended Stay America Suites Lubbock Southwest

Exceptional

Good

Didn't even look at it. Location ok I didn't like the room at all... bad smell, rooms need to be remodel IMO

Nothing The staff was missing at check in and took 30 minutes to find anyone working there. The accommodations were horrible and they took the damage deposit and it was not returned to the guest

Very good

Bed bugs as I came back home to welts and itching all over my arms and face

The staff was nice Need an update and need more staff to maintain the cleanliness of the room

Nothing they call me early in the day and said i had a reservation snd then call me later to say they are fully booked Nothing they call me early in the day and said i had a reservation snd then call me later to say they are fully booked

Go somewhere else!

Front staff was very friendly The hotel was very dirty. Our room was nasty. the bathroom wasn’t clean. Only one towel. The room was dirty, holes in the walls. Picture was broken. The kitchen appliances were dirty. The pillows had stains on the them. I have pictures. The pictures on the website were very misleading. No dishes in the kitchen. Very disappointing

The price was excellent, the location ideal. The room and bed smelled of cigarette smoke, the air conditioning wasn’t ideal.

The rooms had a bad smell, and the customer service was poor, The exit doors were not secure from the outside intruder. Anyone could get access to the building without permission, rooms were dirty.

Nothing The rooms had a bad smell, and the customer service was poor, The exit doors were not secure from the outside intruder. Anyone could get access to the building without permission, rooms were dirty.

Good

Everything, one of the Room lock wasn't working, also when we arrived to check in I was assigned one of the room which had a bad smell which no human can leave there and I had to refused it and they didn't want to change to another room. I had to go to another hotel to look for a room for a night. Their customer service was poor.

. Nothing Everything, one of the Room lock wasn't working, also when we arrived to check in I was assigned one of the room which had a bad smell which no human can leave there and I had to refused it and they didn't want to change to another room. I had to go to another hotel to look for a room for a night. Their customer service was poor.

Exceptional

Toms need to be cleaned better. Gum in the sink, hair on bed and sink

3 attempts to activate my key card unsuccessful, had to have front desk attendant let me in my room. Less than 1/2 the shower head worked and water didn’t get hot, water that did shoot from the shower head felt sharp. Floors were sticky and fridge was leaking. Bed was squeaky and sheets had a musty smell to them. Overall poor experience, booked 3 nights stayed one out of desperation seeing how I checked in after 1:30am and checked out the next morning and stayed somewhere else. Worth losing money to find a cleaner place with adequate showe

Once in the room, the tub was dirty, the sink had food crumbs in it. The trash hadn’t been taken out from the previous occupant. The tv wasn’t working. They came the next morning and fixed it - but it wasn’t working again by that same evening. Never came back in working. The beds and furniture were new but the kitchen and bathroom were pretty rough.