Quality Suites Lubbock Southwest

They was in the middle of redoing the rooms while we stayed, which is great. That definitely needs done

It was horrible. First off we got sent to the wrong room opened the door someone was already in there. Went back to the desk and was told it was our fault that we went to the wrong room. My wife said so your saying same card opens all the doors? She gave us another card to another room. Room was dirty floors were disgusting wore shoes the whole time. Refrigerator didn't work. Front on the A/c kept falling off. After the first night the front desk had to keep opening our door, key card never worked again. We went and bought our own sheets . Would not have stayed if we could have found anything else but that weekend everything was full. Will never ever stay there again I would rather sleep in our car. Yes it was that bad.

The only issue we ran into is there is no elevator. We were coming in late and the later you arrive, you get upstairs rooms. My Husband has a knee injury and having to walk stairs was an issue.

Exceptional

The staff. The staff was great.

Location Was not clean. Floor was dirty. Toilet was not clean.

Clean room, helpful staff, needs better breakfast choices

Nothing the staff and place was horrible Everything

Clean staff was nice Nothing

That the pool wasn't open

We had to book a room at the last minute and it was an easy process, Thank you!

Great clean rooms and loved the pool, the breakfast was amazing!!

issue came up with payment through Hotel system. had to cancel something to get the credit to run and to be accepted.

Front desk person was friendly It seemed like the community pool, everyone and their momma was there. The room was a handicap room. Looked like it got the "landlord" special. The flooring was peeling, the shower flooded the floor. There was a hole in the wall where it looks like a pipe had been fixed. AND they left us with a tiny sliver of a toilet paper roll for 3 people. It was cheap I get it but probably wouldn't stay there again.

Our room had old food in the fridge, build up in the steam holes of the iron (which left a cool white stain in the middle of my black dress pants), and the “black out curtains” are about 1/8th of an inch short on each side, which allows a nice bright frame of sunshine in the morning.

this place is a poor man's paradise. I guess the front Commons or pretty good. The room was terrible. I was in room 124. It had a good showerhead it take me 30 minutes to list all the problems I won't be back.

The free breakfast was ok, no protein to speak of but the coffee was good. The staff was friendly and very helpful. I would stay there again.

Pleasant

The hotel was decent for the price. The staff on check in was amazing. Super helpful and sweet. The room left a lot to be desired. It does look like they attempted some maintenance, but the paint job was worse than a landlord's special. They even painted some of the cords to the lamps along with the light switch and electric plates. The floors also had paint scattered on it so it made it appear that it had not been swept clean. The breakfast was a nice surprise. It was a normal basic hotel breakfast, but it was clean and there were not a lot of people crowded in the area.

The stay was average overall. The hotel was reasonably priced, but the cleanliness could have been improved as the property felt a bit worn and not as clean as expected. The staff was friendly enough, but the service was nothing exceptional. For the price, it was an acceptable stay. I got suckered in by the 8/10 rating. Don't agree with those numbers.