Wingate by Wyndham Lubbock TX South

Bad

Upon arrival to the hotel, I waited in line for about 15 minutes while one of the front desk staff was outside smoking. After my check-in was completed, I was informed that the elevator was broken and our room was on the 3rd floor. The stairs were accessible down the long hallway. For someone with Lupus and Rheumatoid arthritis, this was not OK. I should have been informed prior to our arrival that the elevator was broken and should we need alternative accommodations. NOT at the end of our check-in and key card was in my hand. Room was not cleaned and I fear the sheets were not changed prior to last guests. There was hair on the sheets and pillows/fitted sheet showed evidence of somebody laying in the bed/wrinkles only where body was. The dresser/desk/nightstand all showed fingerprints and sticky residue. There was tiles missing from the entryway and bathroom. My husband notified the front desk and they said there was nothing he could do. The shower/tub showed signs of use with hair/dirty/stained from many years of use. I would NOT recommend this hotel as there is no upkeep and taking advantage of parents visiting college on busy college weekends knowing all hotels in area are completely filled. It was very disgusting to say the least.

I am writing to formally request a full refund for our stay this past weekend due to the unacceptable condition of the hotel, serious accessibility issues, and extremely poor customer service. From the moment we arrived, the experience was disappointing. We were not informed prior to arrival that the elevator was not working, yet we were assigned a room on the third floor. My mother has limited mobility and had to be physically assisted just to make it upstairs to the room with our belongings. Had we been informed in advance that there was no working elevator, we would have made other accommodations. Unfortunately, once we finally reached the room, the conditions were even worse. The toilet bowl was black and appeared unsanitary, the bathtub was dirty, and the bed linens did not appear clean. We immediately requested another room but were told that one could not be provided. Because we were unable to change rooms or cancel the first night, we were forced to purchase our own blankets so that we could sleep on top of the hotel bedding. We also could not comfortably or properly use the bathroom because of its condition. These are basic accommodations that any paying hotel guest should reasonably expect to be clean and usable. The customer service we received made the situation even more uncomfortable. While we were attempting to get assistance and clarification, two employees repeatedly spoke to each other in another language instead of communicating directly

Terrible, unkept property. Rain water got in through our window, it was leaking onto the AC unit. We could smell the outside moisture in the room. Front desk staff initially refused to switch our room. Manager agreed to after hours of rain not stopping. New room also had broken seal around window. Mold above shower that you could tell was painted over. Carpet pulled off floor. Ceiling paint peeling above window. I have photos and videos. Front desk staff said we could not switch rooms again because they were fully booked and we had already done so once.

Disappointing

Good mattresses Elevator was out of order, front desk wasn’t very courteous and they ran out if everything. They let the coffee and waffle mix run out and the breakfast was terrible even for cheap hotel standards.

and better cleaning

Elevator wasn’t working

Exceptional

No elevator ac didnt work and charge u a security deposit 50 dollars for card and 100 dollars cash

Everything was excellent

The elevator was broken. My disabled son had to climb the stairs. We got there really late in the evening. When we got to the room the did not work. It took us about a half an hour to get a room. The hotel front desk could barely speak English. It was terrible.

If elevators aren't working, probably a good idea to discount the stay and carry guest bags up to the top floor! You can tell they don't keep up with maintenance at this property. Extremely dissatisfied. Don't book this dump!

Bad experience overall. The hotel was clean, the breakfast was as expected, and the staff was trying to be helpful. But the upkeep appeared to be suffering--from behind the front desk-difficulty with card machine and printer wasn't working, to the elevator not working and the ac not up to cooling the 3rd floor during the daytime heat, to the pool being currently out of service and refrigerator mysteriously absent from room. They offered a refund, but we ended up staying as the room cooled off sufficiently when we came back to sleep and it was too much trouble to change hotels.

I wouldn't ever considering staying at this hotel again. The best thing about this experience was the folks at Expedia were able to call the hotel (and were put on a long hold by a rude front desk employee) and get my money back!!!

Everything was great

Elevator didn’t work, pool was closed, coffee maker in the room, no cups or coffee

Very comfortable stay it was very quiet The bathtubs were somewhat rusted from old age, but still operable

Bathtub was rusted and badly patched. Fire alarm was hanging from the ceiling. Reminded us of a tower of horror. As far as we could tell, we were the only vehicle in the parking lot after 6:00 pm other than the employees. This experience was very frightening. We travel alot and this was the worst hotel we've experienced

I wanted to give this place a chance, sometimes issues can be fixed and places of business redeemed. While the pool was fixed everything else was lacking. We needed our sofa bed, the mattress was terribly stained and there was dirt and a bic lighter under the mattress. The staff was not terrible. The coffee maker in the room, the refrigerator, and the microwave did not work. I had booked 2 night but cancelled the 2nd night. The refund was easy to get back. There is potential but unfortunately they are not even coming close to meeting it. It did look like it had recently changed names so maybe there will be improvements soon. Also the elevator didn't work. I was not affected but this but if you end up with room on upper floors this could be inconvenient for some.