Courtyard by Marriott Mahwah

The staff was great. Very nice and helpful.

There were bugs in one of the two rooms rented. Fire alarms went off and no hotel staff did sweeps, elderly and wheelchair bound taking elevators before clearance or percieved clearance as staff didn't come around and when fire trucks left people went back in. No memo or note of apology or update. Also we're not informed of parking fee.

Lack of Amenities

Check in was very fast. Room was easy to locate! Property and room were very clean!

I was charged twice for parking even though we were only there from 8 PM until 11:59 AM, so it was only one night. This was my first time being charged for parking at a hotel, and I was surprised to see that I was charged twice for the same night.

Elevator was broken so they switched us to first floor with the view of dumpsters the key fob never worked and the bolt on are door was broke

I booked a room with 2 queen beds and a pull-out couch and entered 1 adult and 4 children in my reservation. Upon arrival, they gave us a room without a pull-out couch. They did not have a room to accommodate us.

Location We stayed on the third floor and there was no elevator. The air conditioner was less than satisfactory. The door closest to the side of the hotel we stayed was not working. Streaming on tv was not working.

Hotel in midst of refurbishment. Parking lot full of storage containers.

We arrived for a wedding with my kids. My son is disabled and has trouble with stairs. When we arrived I learned the elevator was not working and we would have to go up 3 flights of stairs to bring our things. When expressed concern over this issue to the front desk woman she told me to go somewhere else. I have never seen such poor customer service. The manager helped us find a room on the first floor that was an executive suite. It wasn't meant for a family but we made due. It wasn't clean or comfortable but it was a bed. Avoid this place at all costs. Its dirty the food isn't great and the service leaves little to be desired.

Bad

The hotel is very dark and outdated. The ceiling was peeling in our room. Our key never worked to get in the building or in our room. I am thankful that at least it was clean. Not worth the money.

No free breakfast. No second chair for evening relaxation.

Stayed here before They gave me the wrong room .

everything was decent,

The television seemed to work the morning I was checking out.

The bedrooms were recently redone and very nice, and the rooms were very clean. The pool facilities needed to be redone badly. The floors were grimy there and the outside needs pest control. The beds could use replacing as well.

Clean, good food and drinks, staff were extremely nice and helpfull with any request. Loved it. Will come again. Pool area seemed like a storage. A lot of boxes and random things. Could have a better set up. But over all water was good and peaceful stay.

The pool was in terrible shape. The TV wasn't working and overall was not a great experience

The hotel layout was very confusing. It is a long walk to the front desk. The parking is minimal and you are charged for it. Housekeeping comes every other day and our dirty dishes were left in the room.