SpringHill Suites by Marriott Manchester-Boston Regional Airport

The rooms and the hotel however were not clean, bugs in the bed, toilets backed up. Over all carpets had crumbs and smelled. Would not stay again.

They informed us in the morning that there was no staff for the breakfast therefore it would not be offered today.

Clean, comfortable. Nice staff

As a result, not all rooms were scheduled to be cleaned and restocked. Situation would have been less frustrating if this had been communicated to patrons. We stayed out of the room, but on the property, for 5 hours, just so housekeeping could do their job uninterrupted. Finally spoke with a member of the housekeeping staff at 3 pm who said our room was not on the list to be cleaned for that day. If we would have known this, we would have stayed more comfortable in our room. Being short staffed is understandable; lack of communication to patrons is not.

Superb

Exceptional

Breakfast was fine. Coffee could have been better. Not walking distance to restaurants

The air conditioning in my unit was not working I was told Three days in a row that maintenance fixed the problem. The air conditioning continued to not work and when i asked for a different room was told they were full and unable move us rooms. They were also unable to give us a discount due to paying via Third party ( booking.com).

Staff was nice, and breakfast was decent. I also really like the room spaces as well. I've stayed with them in the past, and so I know this isn't a common occurance, but the room they gave me was some sort of issue; it smelled wet and needed towels and a fan blowing the whole time. I spoke to the front desk, and alerted them to the situation, however nothing appeared to be done while I was there.

Excellent front desk staff. Very clean room

Check in staff were really friendly. Room was a nice size.

Common areas very dirty, breakfast buffet out of nearly everything, coffee station out of almost everything, pool out of service, and staff not very helpful. Great rate, but I still feel like I paid too much.

good location with decent amenities the facilities were not well kept and things were a mess

Breakfast could do with more variety/choices. The breakfast area not large enough to accommodate people and gets very busy particularly between 0800-0900. Also, housekeeping do not clean the room daily. There is ample parking onsite.

Good

Clean hotel. Good location

THIS IS VERY WRONG. ALSO, I HAD NOT HOT WATER. STAFF SPENT MOR TIME OUTSIDE THEN STAYING AT DESK TO ANSWER PHONE CALLS.

Surprised by the daily parking fee, firat time I have seen this with any hotel stay. The room was clean and breakfast was good.

This was our second stay at this hotel and we were just as pleased. It’s very clean, everyone who works there is very friendly and it’s in a great location close to the airport. We will be back again for our next stay in Manchester!

Close to the airport. Great that they had a shuttle to the airport