HomeTowne Studios by Red Roof Philadelphia – Mt Laurel/ Maple Shade, NJ

Property staff was rude and unhelpful. Refused to give a refund when we unexpectedly needed to check out a couple of days early. We stayed 3 out of 7 nights and were not compensated any. Theaters and dryers take a "deposit" that isn't clearly posted. Would not recommend!

would never recommend

The Hotel Cancelled my reservation without my consent. When I arrived there was no room. I had to find another hotel on my own at 10:00 Pm at night. The new location cost me $930 for two nights. I called Expedia customer service for some refund between this booking and what I spent. Customer Service said could do nothing.

We had a “suite” that was a regular small room with a 2 burner stove in the counter. Extremely cramped for two people. Nothing to cook with, dead cockroach in the fridge.

Didn't like the property. Not worth the price

I booked three rooms for me and my family. All three rooms Smelled like urin, thier were multiple stains on the bedding. First room TV did not work window screen was broken Stains on bed they claim they just cleaned. The scecond room the door did not lock,stains on bed and floor and smelled like urin, you could just push to open door to room. their was no need for the room key. The third room was a mix of stained sheets/ Smell and was told ac/will freeze up if you set it below 68. Needless to say I had to book a diffrent hotel for me and my family. Very disappointed outside the building looks in good shape . Note : Notice the parking you need to park car nose first or risk getting a $100 fine from the town.

Check in took forever, and the key I was given to someone else’s room. I was given a new key and a man that I had never met insisted upon escorting me to it and then opened it with a master key. The room itself stank, toilet seat and counters were dirty. We left immediately, as did the couple whose room I was mistakenly given the key to.

Room was clean. Area was quiet

When we got there our rooms where not abilable he told me I got there to late ( 6 pm ) This is a shelter every body was strange there thanks God they didn't have a space for us I didn't feel safe !

Clean and neat either way fresh paint, but that was it with zero frills. It was adequate for my purpose, but I wished for more.

Didn't end up staying because they canceled my 2 room reservation, offered 1 room with full size bed that smelled so bad . Alot of people lingering all around the property. Not one moment did I feel safe or comfortable. No pictures on the page could have been this property.

All 3 rooms my family members and I stayed in were extremely, shockingly dirty, grimy, and run down. The floors were so filthy that just walking from door to back of room left your feet black, and there were innumerable splatters and smudges of god only knows what on all walls, comforters, curtains and furniture. All 3 rooms had their own uniquely off-putting smell, and one room had a substantial hole in the corner of the shower, no functional vent/fan in the bathroom, mold/mildew covering the ceiling above the shower, AND a completely non-functioning door lock. A maintenance man came and tried to fix the lock, wound up replacing the whole lock/knob, and after 1.5hr of that, the door was even less functional, because rather than closing and just not locking behind us, with the new lock, we could not even actually shut the door behind us, and could only fully close it from inside the room. The manager was profoundly unhelpful, and annoyed that we were asking for the absolute most basic amenities (*literally just a room with a functioning door*), and said he would move us to a new room the next morning. I checked in multiple times the night before and next morning, letting them know that we had to leave for a wedding by 2pm, and we had a dog with us, so we needed to be able to move to the new room before that. At 2:15, the new room was still not ready, we still could not shut the door of the original room, and wound up leaving our dog with a relative out of desperation.

The staff have been very welcoming and helpful.

This is a 1 star at best. Avoid avoid avoid

Clean Nothing

I told the front desk and they offered to switch rooms but the other room they tired to switch to the floors where also dirty and the TV was missing the tv Ports. So we stayed in the original room as it was already paid for. The TVs had no HDMI ports and they purposely made it where you can use a streaming device to watch other apps and shows. I brought it up to the front desk and they told me the TVs are bought from other hotel auctions and those tvs have the HDMI ports pulled out from them....kinda hard to believe. The elevators smelled like someone peed in them and worse the stairs to get to the 3rd floor where tape off due to wet paint so there was no other way up to the 3rd floor and we had to find the elevator I will not stay here again when I come to visit my family

This may have been the worse place I ever stayed and it wasn't because is the staff but moreso because it looked like the room wasn't ready. Everything was clean that's but what I'm talking about but there was no remote control for the TV. The TV was disconnected from the cable. There wasn't any trash can. There wasn't any wash clothes with the towels. There wasn't any soap or travel size shampoo and conditioner packets. It literally made me feel like I don't ever want to stay there again and that's mainly because they weren't prepared.

Location The room was dirty and run down. It smelled like cigarettes and the floor was sticky.

Pictures are Misleading, cheap property, smells bad, I left the room in a couple of hours because couldn’t stand staying there. I have never seen a room with a mattress that is wrapped with plastic! Just wasted $113 for nothing…

Very good