Homewood Suites by Hilton Philadelphia/Mt. Laurel

It was ok

Everything was perfect even down to Breakfast also pool area! Beds were comfortable, Room was very clean and spacious.

Cannot purchase snacks with cash, irritating. The HVAC sounded like a rocket ship. The only way to get the noise to stop was to turn it off and could not turn down the fan to make it quieter. The sausage in breakfast was over cooked from the day before and cool, not hot. There was stale sliced bread for breakfast, no muffing, no bagels. Almost forgot, the ice machine was not working on the 2nd floor. Lastly there was a surprise $100 incidental charge at check in??? How long before I get that back? Or will I have to fight to get that $100 returned??

Great stay , clean room friendly satff

The room was clean and having a full sized fridge as great for refreezing our cooler ice blocks. Breakfast was fine. Standard stuff.

Staff was very helpful. Good option if you’re on a budget.

We were scared when this happen No explanation just fell apart. Thank God kids weren't in this room..

It was clean and a good place to stay. But it took like half hour before the front desk came back for us to check in.

Over all the hotel was beautiful, clean and the staff was wonderful

The room could have been cleaned better , the shower door was a bit dirty. It would be nice to have more trash bags accessible in the room. The elevator makes a lot of noise when operating . The pool is nice but I wish they kept it open longer for adults , or close it early for children , hard to enjoy it sometimes with so many kids in there

Large German shepherd tried to attack me as I was getting off the elevator. I pressed the elevator button to close the doors, got off at the second floor and ran. The staff agreed with me that service dogs do not try to attack people. The dog stood above my head and launched at me. The owner said, it’s ok and he hit the dog. I told the front desk to run the recording back to see what happened since there is a camera there. Microwave and refrigerator were dirty. Garbage disposal made the suite smell like sewage. By the time, they could switch suites, it was late at night and we were checking out the next day so it was pointless. We waited all day to switch rooms because the manager said the other suite would be clean in 20 minutes. Turns out not true. Bedding was wrinkled badly. I was told that I could not get a refund. The kitchen worker rudely came over and made my waffle. I never asked for help. I knew what I was doing. He just walked out the kitchen and took over with a rude attitude. The coffee was cold and everyone was complaining. Breakfast was nasty and limited for the price. Our cards were turned off a day before we were to checkout. I drove to the front entrance as the dining hall was too far. When I drove back to the door closest to my room, I could not get in. I had to call the hotel to send someone to let me in. I stood in the rain for 20 minutes holding food at the door. Staff opened the door and gave new key cards. HORRIBLE STAY!!!! Nice staff though.

Enjoyed the breakfast but they did not have brown sugar, were out of flavored creamer and had plastic wrapper pieces in the spreadable cream cheese. The sleeper sofa killed my back. That cot must be what it’s like to try and sleep on something in jail. Also the indoor pool was FREEZING!

Clean room, comfy bed, and nice breakfast area.

The suite was spacious and worked perfectly for our family. We had a king-size bed, two queen-size beds, a pullout sofa, a full kitchen, and a dining table, which gave everyone plenty of room to spread out and be comfortable. We especially appreciated being able to have groceries delivered from Walmart and prepare food in the kitchen. The complimentary breakfast was excellent, and the staff working in the breakfast area were friendly, accommodating, and helpful. The front desk staff were also very welcoming, informative, and professional throughout our stay. The room appeared clean overall, but there were a few minor housekeeping issues. We noticed some stains in one of the refrigerator drawers and a bit of dust in the main bathroom. These were not major concerns and did not impact our stay, but they are areas that could use a little more attention. Overall, we enjoyed our stay and would consider staying here again because of the spacious accommodations, friendly staff, great breakfast, and convenient location.

Good

Second time staying here. Very clean and friendly staff!

Convenient room for a one night stay. I had a service animal and I was billed for one. When asked about it the staff got mad and yelled I had two large dogs. I don’t have two large dogs. I was traveling for a funeral to go to and they made this drive terrible. They had no sheets for the sofa bed either.

Exceptional

Passable

Exceptional