The Grand Laurel Hotel - Philadelphia

The 3-11 male supervisor on August 1 was very rude and disrespectful when I spoke with him

I mean, probably the oddest stay I've ever had at a hotel. The pictures / advertising were deceptive. None of the amenities were open. Couldn't tell if they were gearing up for a renovation or to shut the place down. Like only 5 other guests in the entire 8-story hotel. Creepy vibes everywhere. Any other hotel in the area would have been better than this one.

The room smelled stale a little. There was no coffee in the lobby area where the sold coffee. Staff said the baristas did not come in until 10am which is strange.

This place was just plain gross. The entire place smelled like a weed factory. No luggage carts. No toilet paper. You have to beg for a roll. Tiny scratchy towels. I actually felt cleaner before I took a shower. 6 inches of water collected in the tub the drain was so clogged. The ac does not go below 78. That quite warm for me. They advertise in room coffee. Nope. You have to pay for that also. No amenities what so ever. The pillows stunk like sweat. The beds were creaky and hard. And unless you pay for streaming services. NO TV. I have Netflix and many others but I am not putting my user id and password on their tv…. Not even a local channel. Bad. Just bad. Would never recommend this place.

Very clean and the staff very nice

Low score for amenities because there weren't any. Bring your own alarm clock. Wake up available by phone.

The hotel was quiet the 4 night I stayed. The staff was friendly and polite. I especially appreciated their hospitality and ensuring I was a guest most times I entered the hotel making me feel safe. The room was comfortable and clean. The lobby was exceptionally comfortable and the marble floors cleaned daily.

This property shows permanently closed on Apple maps. This hotel is BEYOND RUN DOWN. The parking & grounds are full of weeds. The pool and water part is closed. There are NO CUSTOMERS. There are curtains and ceiling damage to rooms visible form out side looking into the dilapidated building EXPEDIA NEEDS TO REMOVE THIS HOTEL / PROPERTY FROM YOUR search results YES ITS THAT BAD !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! THE WORST I HAVE EVER SEEN

Front desk associate was friendly, courteous, and professional.

Regarding the AC, I read a comment that the AC was down but this was a few weeks ago! Definitely would not book here.

The facility's rooms are very spacious and the beds are comfortable. The air conditioning in our room was broken; when the staff couldn't fix it, they moved us to a suite. The staff were very attentive.

Upon arriving the lobby was nice. Tonight's surprise discovered that the AC was out in the building. When I asked how long it had been out I was told the day before which I later found out was untrue because later I looked at other sites reviews and discovered that the AC had been out for 4 days. They offer no compensation and told me that the only thing I could do was get a refund. They didn't even have free water at the least for the guess.

Bad

We were told once we got to the hotel that the AC wasn't working & we could get a refund if we didn't want to stay, & that they couldn't give us a fan or money to buy one, but we were unable to find another hotel today that was reasonable at this time due to the FIFA championship being in Philly tomorrow. So we had to go to Walmart & purchase fans to keep our rooms cool I don't think that was right. One elevator is out of order & the other one is very squeaky, the chair in the room covering was peeling, the smoke detector in the room kept beeping and lastly the cabinet door which the fridge & microwave is in was not completely closing (coming off the hinge.

The internet was on and off, mostly off. No TV really just free Google TV. If you like old classics like Lassie or leave it to beaver you're in luck. Elevator was down to 1 and it smelled terrible like the worst BO. The room was mostly clean. I'd look at this place late at night when you desperately just need a room to crash and sleep until the next morning.

The receptionists, both at check in and check out were super friendly and welcoming. In fact, all the guests and staff I met were happy and outgoing. The elevators will drive you crazy. Only one in order and it gets stuck on floors, press up and down and it goes quickly. Laundry services on 3rd floor-$4 to wash or dry, new machines, takes credit cards. Rooms are spotless but get warm despite having air turned low—pretty sure I was on the side facing the afternoon sun. Still, I loved my stay, hot water and water pressure were excellent. Any and everything you can think of is less than 3 miles in either direction, it’s perfectly centered. There is no complimentary breakfast but coffee makers with supplies in your room. No bar, no restaurant but lots of things close. Pool is huge, it was clean, saw a few people going down but lists as closed. I would definitely stay again—it was sooo clean. Thanks for a great night.

Exceptional

Location was convenient A/C was not working in the entire building

AC did not work at all.

Its not clean and old building