The Grand Laurel Hotel - Philadelphia

How convenient it was to check in No USB phone charger

Bad

There were roaches in the shower

Lobby looked great. Rooms looked good if you do not look too close. Good location. A/C did not work in the room. Called front desk they called maintenance. They came and adjusted the thermostat and said to wait 10 to 15 minutes but it may not work. Called front desk back after 15 minutes and was told they had get in touch with maintenance. Front desk called back 10 minutes later an told me to wait 10 to 20 minutes. I asked for another room they said they had nothing. I called back 20 minutes later to let them know the room was still 81 degrees and the a/c was still not working. This is now after midnight. Front desk said they would see what they could do. At around 1 in the morning there is a knock on the door they have a room right down the hall and we were finally able to get a room that we could go to sleep in after all day on the road. Would stay anywhere else next time.

The staff was very helpful and accommodating. I will say the costs of the items in the Cafe were a bit pricey. I tried to enjoy the gym, but most of the equipment was not working properly: stationary bikes (broken seats), the cable machine (cable was broken), 1 of the treadmills wouldn't incline.

Clean comfortable room The hotel did not have my reservation in their system even though I confirmed it with booking.com. I was surprised that there was no continental breakfast. All they had was a coffee shop and the coffee shop had only one kind of coffee and no milk or half-and-half.

Exceptional

​Key issues documented in the replacement room: ​Unsanitary Bathroom: Stray hair left on the shower floor/baseboards, visible black mildew/mold along the top tile caulking, and clogged shower nozzles with calcified buildup. ​Plumbing Hazards: Corroded, heavily rusted toilet bolts with dried yellow-brown leak tracks spreading across the floor. ​Rusted Fixtures: Bathroom storage shelving covered in flaking rust and heavy corrosion. ​HVAC & Air Quality: The ventilation grates were caked in heavy dirt, particulate grime, and dark spotting, blowing dirty air directly into the room. ​Lack of Sanitization: The room phone and high-touch areas had caked-in grime and dust across the buttons and crevices. ​Moving a guest from one filthy room to another does not resolve a habitability failure. Basic health, hygiene, and maintenance standards are clearly not being met here. I strongly advise travelers to look elsewhere. When we reported these conditions and requested to cancel our remaining nights, the hotel was completely unwilling to refund us or take accountability. Expedia customer support had to step in, override the property's refusal, and help relocate us so we could stay in a clean, habitable environment.

Cleanliness Nothing

Exceptional

The room space and arrangements Small stains on bed

Perfect location

It was good for the price, loved the size of the room and tv, and relieved how clean it was. Shower heads could be updated, and towels were scratchy so grateful I brought my own. Warning you’ll need to use your hotspot just to get the tv to work due to the wifi being so bad. But for a quick one night stay I was atleast comfortable in a clean room for a price actually affordable for a night unlike most places nowadays.

Ok stay

Superb

Good hotel , clean and good service

Staff was nice during check-in. But the rooms were bad and old. Online the rooms looked updated but they are not. The restaurant and bar looked open online but they are closed and not working. I ended up just booking another hotel nearby.

Saw a bug in the fridge.

The TV was big. The bed was comfortable, and the room was clean. The tub was very slippery. My son and my wife both slipped.

It’s very convenient right off the Turnpike. Easily accessible. Near shopping and food. The decor is nice. The lobby is spacious and nicely designed. The water park is not open. The in house restaurant was not open for me to purchase a meal. They do not provide breakfast.