SpringHill Suites by Marriott Cincinnati Mason

The bathroom ceiling had paint flaking off it all over and it had been patched over the shower and just looked awful

Good location and good hotel.

Superb

Clean room. Beds good. Disliked the bathroom layout as we had 6 in our room but the bathroom connected to the shower with no privacy. Breakfast was good, they had hot food including waffles and other items.

Everything was great with the exception of the bed. The mattress was well used. Had the mattress been better it would be 5 stars.

Very good location

No outdoor pool

Location, friendly staff. No outdoor pool

Best hotel experience we’ve had in years. Exceptional in terms of cleanness, friendliness of staff, and room layout. Breakfast was far better than what is often expected with “complimentary” breakfasts. We will be looking for this line of hotel again.

Exceptional

The price per night affordable. Would always go back. And the city really nice too.

Location was convenient for visiting Kings Island. Carpet could have been cleaner, otherwise things were clean.

Air conditioning unit was not working properly but was still a 5 star hotel

​If you’re heading to Kings Island, this is a fantastic place to stay! It’s just a 5-minute drive to the park, making it the ideal base for a trip. Our room and the common areas were spotless, and the staff went out of their way to make sure we had everything we needed. Great service and a seamless stay!

Extremely friendly staff, breakfast was pretty good and had plenty of options. Room was clean for the most part, a couple spots on sheets but otherwise clean and comfortable.

Clean room, nice breakfast, Tesla destination charger available.

The rooms were nice but I was distracted that the hotel and Expedia are debating giving me a refund for the last night I cancelled my reservation. I’m hoping for a refund as I’m a Marriott owner and bonvoy member

Friendly staff, clean room and delicious breakfast

Exceptional

Horrible experience. Check in started at 3 and I arrived at 8. I was told my room was not ready and wouldn’t be for a couple more hours due to staffing shortage. The manager only offered to cancel my reservation or call me when a room was ready. My disabled veteran husband started having mental issues so they got us a room quicker. Then our room had no towels. I saw a teenage housekeeper in hall who gave us towels and found out her mom was assistant manager who asked her to come in and help out. A lot of the outlets in room didn’t work. Breakfast is from 6-9. We went down at 815 and I asked the lady for some milk for cereal. She went in back and said they were out. The only milk they had was silk oat milk that was sitting out unchilled.. there were cases of supplies like toilet paper and Kleenex sitting in lobby both days we were there. On day 2 when I went downstairs and asked for clean towels they told me no. They said I had to go back to my room and bring the dirty towels down to get new towels. I explained that I am recovering from a recent surgery can they have someone come up to my room to exchange the towels and they said no, making me go back up and down again. I have never been to a hotel that was less accommodating. The treatment at the hotel actually ruined my family’s first vacation in years. I will never plan a stay with this hotel chain again.