SpringHill Suites by Marriott Cincinnati Mason

The price per night affordable. Would always go back. And the city really nice too.

Location was convenient for visiting Kings Island. Carpet could have been cleaner, otherwise things were clean.

Air conditioning unit was not working properly but was still a 5 star hotel

​If you’re heading to Kings Island, this is a fantastic place to stay! It’s just a 5-minute drive to the park, making it the ideal base for a trip. Our room and the common areas were spotless, and the staff went out of their way to make sure we had everything we needed. Great service and a seamless stay!

Extremely friendly staff, breakfast was pretty good and had plenty of options. Room was clean for the most part, a couple spots on sheets but otherwise clean and comfortable.

Clean room, nice breakfast, Tesla destination charger available.

The rooms were nice but I was distracted that the hotel and Expedia are debating giving me a refund for the last night I cancelled my reservation. I’m hoping for a refund as I’m a Marriott owner and bonvoy member

Friendly staff, clean room and delicious breakfast

Exceptional

Horrible experience. Check in started at 3 and I arrived at 8. I was told my room was not ready and wouldn’t be for a couple more hours due to staffing shortage. The manager only offered to cancel my reservation or call me when a room was ready. My disabled veteran husband started having mental issues so they got us a room quicker. Then our room had no towels. I saw a teenage housekeeper in hall who gave us towels and found out her mom was assistant manager who asked her to come in and help out. A lot of the outlets in room didn’t work. Breakfast is from 6-9. We went down at 815 and I asked the lady for some milk for cereal. She went in back and said they were out. The only milk they had was silk oat milk that was sitting out unchilled.. there were cases of supplies like toilet paper and Kleenex sitting in lobby both days we were there. On day 2 when I went downstairs and asked for clean towels they told me no. They said I had to go back to my room and bring the dirty towels down to get new towels. I explained that I am recovering from a recent surgery can they have someone come up to my room to exchange the towels and they said no, making me go back up and down again. I have never been to a hotel that was less accommodating. The treatment at the hotel actually ruined my family’s first vacation in years. I will never plan a stay with this hotel chain again.

The breakfast was not very good. However, the property was very clean and the items provided were super useful for my family's stay.

This is our normal go to place to stay. This visit was not quite as good as past stays. We tried to get towels when we returned back after a long park day, only to be told they had no fresh towels available until when the cleaning staff arrived in the morning at 8am. After already using the towels for 2 days, we needed fresh towels, yet none were available to us. Will have to decide for our next stay if we want to chance staying here again or not.

Our room wasn’t ready until 10pm! We had to wait for over and hour and a half.

Non helpful staff

The room was spacious, it is a good location for visiting kings Island. I like there is a nightlight in the bathroom. The room was quiet, no highway noise.

Clean rooms and property was nice

Superb

Me and my son spend a day in kings island, I love the fact it is located less than 3 minutes away from the park and love how luxury and clean it is and breakfast was good!

Cons- super thin walls, you will hear all thumps and bumps through the night. Including outside traffic with it being as close kings island. Room still had a couch full of crumbs on sofa so made us weary of cleaning tactics. Decent hotel, but would recommend one a bit further honestly

Clean, friendly, and convenient location.