Tru by Hilton Mason Kings Island

Exceptional

All very streamlined and easy from check in to touchless check out. Rooms nice and clean just as was the case with the rest of the facility. Very convenient to Kings Island and area restaurants.

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The property and room were very clean. There were plenty of staff members who were diligently maintaining everything. The manager was friendly and acommodating. The air conditioning in my room was good and the bed was comfortable. The location is conveniently close to the Mason Family Tennis Center.

Good location for tennis open. Breakfast could use more variety. Bathroom wallpaper was taped up, but room otherwise clean and a bit small.

Great place to stay!

Exceptional

clean room

Check in was terrible & our window was leaking with visible water damage. Lobby furniture was stained and the main ice machine broken. There was constant noise all night and morning.

I was nervous at first reading past reviews but we had no problems at all. Yes rooms were small but we were there for kings island and not to stay in room. Rooms were cleaned every day which was a nice change compared to other places we have stayed at . Breakfast was your typical free breakfast at a hotel. We went towards end of breakfast and they were still filling up everything that was empty

Conveniently located, clean and friendly staff. The pool area was a little dirty, no towels for the guest.

Close to kings island Food in our fridge, hair in shower both rooms, shower head in one room leaking to ceiling and causing issues on ceiling. Floor dirty to walk on with no shoes both rooms. Was told we would get a discount in both rooms and we did not. Wouldn’t print us a receipt until they could adjust price and said they would email us which they did but only one receipt for one room not the other and no discount from what I see on credit card statement.

Great stay, everything was clean, staff was kind and helpful. Very close drive to Kings Island. Excellent and convenient location near lots of restaurant's.

It was nice but there

The daytime (morning/early afternoon) staff is attentive and nice. Evening staff was seldomly near area and were seen on their personal computer and not engaged. We asked for extra pillows on night one and a couple of bottles of water and evening staff was not very accommodating. Room: Sheets were very warn and coming undone Bathroom door did not close properly or lock Shower door did not close properly and water was coming out. Told management about bathroom door and they thanked us for letting them know.

Pleasant

Superb

Loved the physical location. It's literally 1 mile from Kings Island. Right from the start, staff were no where to be found. We weren't the only guests waiting. Secondly, this hotel has a very unpleasant smell all throughout. Finally, and most importantly, the room was dirty. The cooling system needs an update. The main shade doesn't work. There were no trash bags in the trash cans. We have stayed at several Tru by Hilton's and never had this problem. This clearly is a Tru by Hilton Mason issue. We will continue booking at Tru by Hilton's, but not at this location.

The room was small with no coffee maker in room. No closet , small desk, shade mounted crooked on wall, shower door did not close all the way and water presure weak., breakfast was only scrambled eggs, no meats . Bagels, toast or pancakes. Pool water was cloudy. More like a two star hotel.

The 1st floor ice machine was broken; the 1st floor rest rooms were in need of cleaning. The lamp shade in our room was missing. The air/hear unit made very bad noise making it hard to sleep. There were also good items, plenty of towels, clean room, the floor felt sticky. The hallways were swept. The breakfast was very nice and still had items for use we got there very close to cut off to eat.