DoubleTree by Hilton Hotel Memphis

loud AC unit in bedroom.

They have an indoor/outdoor connected pool, unfortunately it was super cold so we ended up not using it. Too bad they didn't heat it to keep it fairly warm since they don't have a hot tub there. The breakfast was average at best, should offer something better for the price of the room that I paid for.

Everyone was super friendly and helpful. Latasha at the front desk went above & beyond to help us. Will stay here again.

Did not honor a confirmed reservation.

Everybody was nice and the rooms was great

Clean room, looked good and the staff was helpful

On check in, the whole lobby was very loud. The young man was very nice and doing his best. Our room was not ready so we came back a hour later. The woman who checked us in informed me that she had moved out reservation to a "pelaton room". This room was unacceptable as it had no chair, or desk. No place to sit other than the bed. I confronted her a few minutes later asking her why she did this. Her explanation was also unacceptable and she said that she had no other rooms. We were stuck, so we made do. I find it difficult that this woman was empowered to make decisions like this without consulting the customer first. The next morning I asked the man at the desk if he could do anything about this, he was very nice and issued me enough points for a free night.

It was clean and in a great location I have no complaints

Staff was wonderful and very helpful

Very friendly staff. Conveniently located across the street from a mall that has a variety of very good restaurants.

Need more t v channel's

The staff was okay they did not give us any information about the city. Me being out of town they didn't recommend anything where to go where to eat we found it on goggle. But we made it fun for over selves we loved the city and the people in the city were very nice.

Clean room and friendly staff! Call ahead for airport shuttle pick-up from the airport.

Exceptional

Very clean and nice staff

Exceptional

Very good

Front desk was great and pool Nothing

Clean room. Quiet.

Great East Memphis location. Grandkids scared half to death. Security guard at the front desk was in full SWAT Team attire with ballistic vest and drop holster. Hotel is also the lodging for the National Guard presence in the city. Grandson asked fearfully, "Why is the Army here? Are we at war?!" Hilton computers were down when we checked in although we made our reservation on Booking.com. When the computers came back up they never our reservation from Booking. The front desk sent people we had never met and who were not wearing any identification up to our rooms at 10 PM demanding we come down and "register" and saying we had never paid for our rooms. It seemed like a robbery scam my adult daughter almost called the police. Front desk never apologized for any inconvenience. Never even offered the famous warm cookie. Next morning they had run out of coffee and my wife had to chase somebody down to make some.