Hotel Riu Plaza Miami Beach

The hallways always smelled of cleaners/musky. Also there SHOULD be a lifeguard always on duty at the pool! Children were not respectful and body diving into the pool, creating a dangerous place for those who just wanted to relax. For there to only be 2 main elevators/1 service elevator for hundreds of guests is unacceptable!! The concierge service at the front desk was OK. Upon checkout, the person there never asked if our stay was good, how did it go...He was very rude and walked away from his station to have a cigarette outside while the the lobby phone rang for 10 minutes and no one else was manning the welcome desk! The complementary breakfast was good and there was a lot of selection. The buffet dinner is not worth what they charge and there's not a lot of selection there. The Alligator bar/eatery is nice and reasonably priced. There's plenty of room around the pool for guests and beach access is pretty easy even though it's not part of the hotel grounds and you have to use your access key to get back in the pool area.

Los elevadores mucha espera el desayuno cierra a las 10 y A las 9:30 ya están recogiendo cómo para q te levantes

Room was underwhelming.

Bien

Staff was amazing along with the Valet parking. Nice view also! When I'm in Miami again I'll be here again.

Very good free breakfast , room was ready before the check in time

Everything was Perfect .

Very clean.

Very nice

muy buen desayuno y servicios de cena y almuerzo, solo falto una luz en escritorio de habitacion

la pisina estaba sucia los cuartos limpios pero la pisina un asco tuvimos 2 dias sin playa x el zargazo mas la pisina sucia horrible

Nice.

En la ducha no había agua caliente y solo dos pomos de agua y éramos 4 personas, la comida en el alligator pésima unos coditos Alfredo que no tenían nada solo salsa , los elevadores siempre llenos , en fin no me gustó

Breakfast had plenty of choice. Would more than happily recommend this hotel.

And the delicious Buffet Breakfast every morning!.

Everything was excellent

El buffet excelente

The front desk staff were not friendly at all. We had to wait awhile to get our room which we knew. After 3 hours I went to check because I watched three people walk up and get a room. Acted put out because I didn’t receive the email notification to tell me my room was ready and why was I up there. The worker got me keys to our room. Sheets dirty The luggage was supposed to be brought up to our room. Nope! After an hour of waiting, we went to get our luggage. We got in from an excursion at 10 pm. We brought a slice of pizza back to the hotel lobby and ate it at the tables they have where you can eat. After the fact, when I took my trash to the guy to throw away, he said “next time, don’t bring food from outside to eat in here.” There were no signs put out that mention that. And we bought a piece of cake from their store to eat. The pool is small for a Riu. I was out tanning by the pool and the guy never came by to ask if I wanted a drink in the 3 hours I was out there. I know, I know, third world problems.

Nice hotel , close to all restaurants and clubs

:)