Hampton Inn & Suites Montgomery-Downtown

My stay was terrible. I had to change rooms 3 times. AC not working; phones not working,and the showers only had scolding hot water. Couldn't finish our stay. Checked out. Waiting on my refund. Never will I use Hampton downtown montgomery again. Embracing situation for my friends surprise birthday trip.

Cleanliness Parking

The location was on point. Coffee was good, didn't get the chance to have breakfast. I wish that you more things on tv and have sugar and cream in the room to make coffee.

Somethings Parking, broken elevator

The weekend staff was fantastic as always. When it came to my room and me needing to be moved, they were amazing and understanding. Breakfast was okay; nothing to write home about or anything super special. My original room was not fully stocked by housekeeping. Valet was a little slow considering how I was always "number one" in the queue. The room didn't get "hotel room" cold, but it wasn't crazy hot. The water out of the shower was brown and that was my last straw. The location was blocked off by MPD, so it was hard to get back.

Very poor

I loved the location, hospitality and the clean room. I will be sure to return.

Location Shower not clean, ants, urine on the floor around toilet. KaShaunta was very nice other front desk staff was not.

Clean room. Close to attractions

Everything was fine

The room was clean. The bed was comfortable. The staff was friendly and helpful. There was no ice bucket in the room. When we asked for one, the front desk staff offered us a bucket of water. ?? We couldn’t watch tv unless we paid for channels. I thought that was included in the price of the room. Breakfast was good. They had waffles! 😊. The breakfast area was rather warm.

I love the staff! Mrs. Pat was so sweet and willing to help! Also the lady with the short hair and the lady with the dreads (can’t remember their names. It was clean, the breakfast was good and hot! I didn’t like how the air wasn’t getting colder. So I didn’t sleep well as I wanted. But the staff did try to help with setting it for me.

Everything was good until I reviewed what was booked and I got up the next day to shower. 1st I noticed whay was booked and where I stayed wasnt the same. The room was supposed to have a couch and microwave. I had to not allow one of the kids to stay because of space. Secondly we didnt have all the towels and no toilet paper. We made due because we were in a rush to get to campus and we bought some stuff from Walmart and used that.

This is a nice hotel in historic building and in a good location. However, definitely ask for a room away from the street. Unfortunately although we were only there on a Wednesday night there was booming music that came through the windows, even though we were shut. I had trouble falling asleep.

Beautiful historical building. Friendly, helpful staff. The breakfast was disappointing, but we came close to the end (about 9:40am for a breakfast that was supposed to go until 10am), so that may have had something to do with it. The location was also excellent, with an easy walk to many local restaurants and other establishments, and the Riverwalk.

Nothing Nothing where to park, staff was rude, I got double charged, police had the street blocked couldn’t park within 2 blocks of the hotel.

I love Montgomery and I thought this hotel was really great, especially for the price, which was really reasonable. I feel bad a little, because there are things that are happening at the hotel, like a leak in the ceiling and the register system at the desk being out of service, ALL outside of staff’s control. The housekeeper dealing with the water leak worked VERY hard to keep up with the large puddle. The workers at the valet parking were fabulous. And Lila at the desk was outstanding. So friendly and helpful and efficient. I would stay here again, mostly to support the excellent staff.

Nothing The location may have been in the heart of the city but my family and I did not feel safe staying there. We actually left and found a new hotel. We will never go back.

Exceptional

Great location! It’s within walking distance of everything downtown. The staff were very kind and helpful. They let us check in early. The breakfast was great. The tv didn’t work. Also, we waited for 20 for the valet and ended up parking down the street at public parking- which was cheaper and close enough to walk back to easily so it wasn’t a big deal.