Hampton Inn & Suites Nashville-Airport

Highly over priced hotel by all reasonable standards. Plus they wanted to charge an extra $50 for an early check-in of one hour. I will never stay there again

Reception staff were friendly and helpful. The in room aircon was quite loud and the decor in the room needs updating. We didn't have any coffee machine in our room.

Superb

Exceptional

Very good

The room was clean, but I noticed the area where the refrigerator is located seemed dirty. I didn't use tye refrigerator, so it didn't adversely impact my stay. The breakfast buffet was good.

Proximity to airport. N/A

Thankyou

Staff was kind and helpful. Our room was great and I slept like a baby!

We always enjoy our stays at Any Hampton Inn and Suites. We usually pick one of your places. Always comfortable and staff are very accommodating. Nothing

Expedia and Hampton did not communicate well. I lost my reserved room and was downgraded, because the room was also booked by someone else. Neither was willing to accept responsibility, and one of my children had to sleep on the floor. I was offered a $50 credit. But I may not use it.

Clean room. Breakfast good

Room was large and clean. Staff helpful and friendly.

Staff was very nice at check in, my room was clean and comfortable

The toilet paper roll was hanging off of the wall; there was a utility room in the bathroom that appeared to have been attempted to pry open by a previous guest. The light switch to the bathroom was on the outside wall, and the bathroom sink was also outside of the bathroom. They did not provide enough towels to even have a floor mat outside of the shower. There was only one trash can in the whole room and there was no bag. The floor tiles were very uneven and slippery from whatever cleaning product had been used. The bathroom floor tiles looked dirty, like they hadn't been fully cleaned. The refrigerator was on the carpeted floor, plugged in next to the TV instead of in the kitchen area. The main door would not shut by itself. You had to push it closed, and it was loose even when it was closed. The decor and design were nice, but it felt like an afterthought. They did give us free water bottles and a pack of makeup remover wipes. Very little information was given about the airport shuttle, but we brought it up and they informed us of their policy - seems weird for an airport hotel to not mention the shuttle. The elevator had no air conditioning, and there were only two in the whole hotel, so it made it difficult to easily get to your room. There are not enough parking spaces available.

Exceptional

Great stay, no complaints other than when checking in had to wait in a long line of people. (Took about 45 minutes to be checked in from when I arrived)

The young lady at the counter was very helpful in guiding me to the location at the airport to catch the shuttle. At 4 a.m. she was wonderful to coordinate with me and the shuttle driver. I give her an A+

The location was perfect and staff was excellent!! We didn’t get to stay Longer!!

The beds were comfortable and the room was a nice size. My tv didn't work until the last day of my stay. Staff was aware of my tv not working prior to my check in. The ice machine was down on my floor. The pool was closed. The juice dispenser was broken during breakfast. The toilet tissue holder was broken.